Frontline Software Support Specialist

Mark43; California; Remote; USD 60,000 - 90,000; Full time

Job summary

Mark43 is seeking Software Support Analysts to join our team in the United States. You will be on the front lines of customer support, interacting with first responders and civilian staff at public safety agencies to improve their experience with our products.

You will collaborate across Mark43, providing insights from users’ perspectives, and contribute to testing and issue resolution. This role requires a proactive, tech-savvy problem-solver with strong communication skills and a willingness

Qualifications

• Minimum 2 years of professional experience in software support.
• Strong troubleshooting and communication skills.
• Experience supporting public safety or government customers a plus.

Responsibilities

• Provided excellent customer support.
• Handled requests from customers via email, phone, and chat.
• Spent time troubleshooting and replicating software issues.
• Escalated issues to our engineering and project management teams.
• Assisted in the testing of new features as they are developed.

Skills

Troubleshooting

Zendesk

JIRA

Microsoft Office

Google Suite

Windows & MacOS

Tools

Zendesk

JIRA

Microsoft Office

Google Suite

Windows

MacOS

Job description

Mark43 is seeking Software Support Analysts to join our team in the United States. You will be on the front lines of customer support, interacting with first responders and civilian staff at public safety agencies to improve their experience with our products.

You will collaborate across Mark43, providing insights from users’ perspectives, and contribute to testing and issue resolution. This role requires a proactive, tech-savvy problem-solver with strong communication skills and a willingness