Frontline Shelter Support Specialist

CENTRAL ARIZONA SHELTER SERVICES INC; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

CENTRAL ARIZONA SHELTER SERVICES INC in Phoenix seeks a Shelter Assistant to maintain a safe, orderly environment and assist individuals with daily needs, provide community resources, and document interactions in HMIS.

Responsibilities include intake support, safety walkthroughs, responding to client questions, coordinating with the team, and helping with supplies and housekeeping to ensure a clean, welcoming space. This is a fast-paced, hands-on role.

Qualifications

• High school diploma or equivalent.
• Ability to obtain Arizona Level One Fingerprint Clearance Card.
• Moderate data entry, Word and Excel proficiency.

Responsibilities

• Provide direct client support and excellent service to clients, volunteers, and vendors.
• Complete new client intakes, explain policies, and tour campus.
• Address client needs, document interactions in HMIS, and escalate when needed.
• Conduct safety walk-throughs and ensure facility policies are followed.
• Assist with client meals, restocking, and maintaining a clean workspace.
• Prepare incident reports and assist with donations and stock management.

Skills

Organizational skills

Communication skills

Multitasking

Data entry

Education

High school diploma

Tools

HMIS

Microsoft Word

Excel

Job description

CENTRAL ARIZONA SHELTER SERVICES INC in Phoenix seeks a Shelter Assistant to maintain a safe, orderly environment and assist individuals with daily needs, provide community resources, and document interactions in HMIS.

Responsibilities include intake support, safety walkthroughs, responding to client questions, coordinating with the team, and helping with supplies and housekeeping to ensure a clean, welcoming space. This is a fast-paced, hands-on role.