Frontline Residential Support Specialist - Housing First

Avalon Housing; Ann Arbor (MI); Sur place; USD 22 000 - 31 000; Plein temps

Avantages offerts par ce poste

403(b) Retirement Plan

Generous vacation and holidays

Life/AD&D/Short-term disability

Employee Assistance & Wellness

Health benefits

Résumé du poste

Avalon Housing in Ann Arbor, MI is hiring a Residential Support Specialist to provide front-line support in a 24/7 program. You will check in tenants, answer questions, monitor safety, and connect residents with essential services to promote housing stability.

The role requires strong communication, crisis response, and teamwork, with a commitment to inclusive, harm-reduction oriented service delivery. This is a full-time, on-site position with competitive benefits.

Qualifications

• At least 18 years of age.
• High School Diploma or equivalent and background check clearance.
• Two years of experience in supportive housing or lived homelessness experience preferred.

Responsabilités

• Check visitors in/out, answer phones, and monitor security systems.
• Maintain safety and security of residents by monitoring access areas and enforcing rules.
• Intervene in crises and coordinate with emergency response when needed.
• Coordinate services for tenants and connect with outside service providers.
• Collaborate with staff and visiting providers to refer tenants to clinical support.
• Initiate maintenance requests and participate in staff meetings and training.

Connaissances

Strong communication skills

Crisis response

Teamwork

Customer service

Problem solving

Formation

High School Diploma

Description du poste

Avalon Housing in Ann Arbor, MI is hiring a Residential Support Specialist to provide front-line support in a 24/7 program. You will check in tenants, answer questions, monitor safety, and connect residents with essential services to promote housing stability.

The role requires strong communication, crisis response, and teamwork, with a commitment to inclusive, harm-reduction oriented service delivery. This is a full-time, on-site position with competitive benefits.