Adult Services & Outreach Lead — Housing Support

Avalon Housing; Ann Arbor (MI); On-site; USD 53,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Life insurance & short-term disability

403(b) retirement plan

Job summary

Avalon Housing in Ann Arbor, MI is seeking an Outreach Team Lead to supervise a team of Support Coordinators, oversee FUSE-HUD and Rapid Rehousing grants, and coordinate with landlords and housing partners.

You will provide vision and day-to-day leadership, ensure compliance with HUD/MSHDA, and support tenants through outreach, assessments, and case management, while participating in on-call rotations.

Qualifications

• Bachelor's degree required; MSW or relevant Master's degree preferred.
• Minimum of two years' experience working with people who are homeless, people with mental illness, chronic health conditions, and/or addiction disorders or similar.
• Strong leadership skills with the ability to support and motivate staff in a challenging line of work.
• Excellent organizational and communication skills, both verbal and written.
• Ability to effectively and efficiently manage data collection and analysis, including required paperwork.
• Highly positive and enthusiastic attitude and strong commitment toward helping those in need.
• Successful candidates will demonstrate the ability to effectively work with diverse populations in a non-judgmental way.

Responsibilities

• Provide vision, clinical oversight, and day-to-day operational leadership for the program, including direct supervision and team training.
• Oversee grant programs (FUSE-HUD, Rapid Re-Housing) and coordinate rental assistance payments, ensuring full compliance with MSHDA, HUD, and fiduciary guidelines.
• Maintain positive partnerships with private landlords throughout Washtenaw County with prompt communication, mediation with tenants, outreach, and engagement.
• Supervise staff/intern provision of key services: outreach, tenant assessments, case management, and progress notes.
• Participate in on-call rotation and occasional evening and weekend work as necessary.
• Assist tenants with activities of daily living such as transportation, housekeeping, meal preparation, medication, shopping, laundry, or other hands on assistance.

Skills

Leadership

Organizational skills

Communication skills

Data collection & analysis

Diversity & inclusion

Staff motivation

Education

Bachelor's degree

MSW or Master’s degree preferred

Job description

Avalon Housing in Ann Arbor, MI is seeking an Outreach Team Lead to supervise a team of Support Coordinators, oversee FUSE-HUD and Rapid Rehousing grants, and coordinate with landlords and housing partners.

You will provide vision and day-to-day leadership, ensure compliance with HUD/MSHDA, and support tenants through outreach, assessments, and case management, while participating in on-call rotations.