Frontline Housing Support Specialist – Empower Residents

Avalon Housing; Ann Arbor (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Time Off

Life and Disability Plans

403(b) Retirement Plan

Job summary

Avalon Housing in Ann Arbor, MI is seeking a Residential Support Specialist to provide 24-hour front-line support, check tenants in/out, monitor safety, and coordinate services. You will respond to crises, support tenants, and collaborate with service providers to ensure housing stability and well‑being.

Responsibilities include on-site coordination, maintenance requests, and participation in staff training.

Qualifications

• Two years of experience in supportive housing or a related social-services setting.
• Demonstrated ability to work with diverse populations and demonstrate cultural sensitivity.
• Must be at least 18 years old.

Responsibilities

• Check visitors in and out, answer phones, and monitor security systems.
• Maintain safety and security of residents by monitoring all general access areas and enforcing program rules.
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
• Coordinate services for tenants and contact outside service providers as necessary.
• Work cooperatively with other staff onsite in addition to visiting service providers; refer tenants to clinical and other staff as necessary.
• Initiate maintenance requests.
• Attend staff meetings, retreats, and professional training sessions.

Job description

Avalon Housing in Ann Arbor, MI is seeking a Residential Support Specialist to provide 24-hour front-line support, check tenants in/out, monitor safety, and coordinate services. You will respond to crises, support tenants, and collaborate with service providers to ensure housing stability and well‑being.

Responsibilities include on-site coordination, maintenance requests, and participation in staff training.