Front Desk Volunteer at a Supportive Housing Org

Avalon Housing Volunteers; Ann Arbor (MI); On-site; Part time

Job summary

A non-profit supportive housing organization in Ann Arbor seeks Front Desk Volunteers to provide coverage and assist with visitor inquiries. Responsibilities include greeting visitors, answering phone calls, and tracking shift information. Ideal candidates should work well with diverse populations and commit to 4-8 hours a week. This is an unpaid position, offering reimbursement for direct approved expenses. The organization values inclusion and encourages applicants from all backgrounds.

Qualifications

• Commit to 4-8 hours a week, at least 12 hours a month.
• Available for shifts Monday through Friday 9 AM - 5 PM.
• Minimum 3-month commitment preferred.

Responsibilities

• Providing front desk coverage by greeting visitors, answering questions, and triaging phone calls.
• Tracking and logging shift information.

Skills

Ability to effectively work with diverse populations

Teamwork

Positive and enthusiastic attitude

Job description

About Avalon Housing

At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness. Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes.

If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you.

About Our Front Desk

Avalon Housing's main office has a front desk that serves our tenants, staff, and members of the community. Our Front Desk Volunteers provide coverage and help assist with questions and needs throughout the day.

Front Desk Volunteer

Core Responsibilities Include:

• Providing front desk coverage by:
  • Greeting visitors
  • Answering visitor questions
  • Answering and triaging phone calls
  • Collecting rent payments
• Tracking and logging shift information

Desired Qualifications and Experience:

• Ability to effectively work with diverse populations in a non-judgmental way
• Ability to work as part of a team
• Must possess a positive and enthusiastic attitude and strong commitment toward helping those in need
• Available to commit to 4-8 hours a week, at least 12 hours a month
• Available for shifts Monday through Friday 9 AM - 5 PM
• Minimum 3-month commitment preferred

Physical Demands:

Volunteers may need to lift and carry items weighing up to 25 pounds.

Position Information

Job Title: Front Desk Volunteer

Reports To: Aleah Pisarz, Volunteer Program Coordinator (AmeriCorps VISTA)

Location: On-site at our main office: 1327 Jones Drive, Ann Arbor, MI 48105

Compensation: This is an unpaid and voluntary role. However, any direct and approved expenses related to the role will be reimbursed.

Avalon Housing is an equal opportunity employer. We welcome all applicants including applicants from diverse racial and ethnic backgrounds, as well as historically marginalized groups. This includes but is not limited to underrepresented gender identities, sexual/romantic orientations and/or relationship structures, people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder, and people with underrepresented religious and/or socio-economic backgrounds. Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories until an offer of employment is extended. Avalon will not exclude someone based on criminal history unless it is determined the criminal history is related to or directly conflicts with the responsibilities of the position. We are committed to transparency about our decision making process, and will seek clarifying information from an applicant to help us make a determination in this regard.