Frontline Patient Access Specialist

R1 RCM; United States; On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM is seeking a Patient Registration Representative to be the first point of contact for patients, ensuring fast, compassionate access to care. You will handle check-ins, verify information, collect co-pays, and support coordination with care teams in a dynamic healthcare setting.

The role emphasizes patient experience, accuracy, and efficient use of multiple systems, with training provided. This entry-level opportunity offers growth in healthcare administration and revenue-cycle exposure.

Qualifications

• Experience in customer service or patient-facing roles is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to stay calm and professional in a fast-paced healthcare environment.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments of illness, anxiety, or confusion.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

multitasking

Detail orientation

Professionalism

Education

High School Diploma or GED

Job description

R1 RCM is seeking a Patient Registration Representative to be the first point of contact for patients, ensuring fast, compassionate access to care. You will handle check-ins, verify information, collect co-pays, and support coordination with care teams in a dynamic healthcare setting.

The role emphasizes patient experience, accuracy, and efficient use of multiple systems, with training provided. This entry-level opportunity offers growth in healthcare administration and revenue-cycle exposure.