Frontline Patient Access Specialist

R1 RCM; Jacksonville (FL); On-site; USD 22,000 - 29,000; Part time

Job summary

R1 RCM Inc. in Jacksonville, FL is seeking a Patient Access Representative at Ascension St Vincent's Emergency Care – Westside. You will be the first point of contact, ensuring fast, compassionate access to care and smooth registration.

The role involves registering patients, collecting information, answering phones, verifying insurance, and coordinating with care teams in a busy setting. Training is provided.

Qualifications

• Exceptional customer service experience and strong communication skills.
• Professionalism in a fast-paced environment.
• Ability to multitask and prioritize with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and handling questions with confidence and compassion.
• Build trust with patients during moments when they may be ill, anxious, or overwhelmed.
• Navigate diverse insurance plans, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Prioritization

Professionalism

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Jacksonville, FL is seeking a Patient Access Representative at Ascension St Vincent's Emergency Care – Westside. You will be the first point of contact, ensuring fast, compassionate access to care and smooth registration.

The role involves registering patients, collecting information, answering phones, verifying insurance, and coordinating with care teams in a busy setting. Training is provided.