Front Desk Patient Access Specialist

R1 RCM; Saint Augustine (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. seeks a Patient Access Representative to be the first contact for patients at Ascension St Vincent's Health Center in St. Augustine, FL. You will register patients, collect information, and communicate costs and insurance details with care.

In this frontline healthcare role, you will support patient flow, coordinate with clinicians, and help ensure accurate registrations while delivering compassionate service in a fast-paced environment.

Qualifications

• Extensive customer service experience in fast-paced settings.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks with accuracy and speed.
• Empathy and professionalism when assisting ill or anxious patients.

Responsibilities

• Register patients across multiple computer systems to ensure quick, accurate check-in.
• Answer phones and collect accurate patient information with care.
• Explain costs and insurance details to patients with clarity and compassion.
• Coordinate with nurses and care teams to maintain smooth patient flow.
• Support patient access by minimizing delays in registration and data entry.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM Inc. seeks a Patient Access Representative to be the first contact for patients at Ascension St Vincent's Health Center in St. Augustine, FL. You will register patients, collect information, and communicate costs and insurance details with care.

In this frontline healthcare role, you will support patient flow, coordinate with clinicians, and help ensure accurate registrations while delivering compassionate service in a fast-paced environment.