Frontline Patient Access Specialist

R1 RCM; Jacksonville (TX); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. is hiring a Patient Access Representative in Jacksonville, FL. You will be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care across several registration systems.

We train you from the ground up in healthcare administration, revenue cycle concepts, and hospital workflows, with opportunities for growth within R1. This role emphasizes patient experience, teamwork with care teams, and a supportive environment.

Qualifications

• Customer service experience, communication, and interpersonal skills.
• Fast-paced environment requiring composure and professionalism.
• Multitask and prioritize with high attention to detail.
• Experience with patient access, medical registration, or insurance verification is a plus.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in across multiple computer systems.
• Answer phones and collect accurate patient information quickly.
• Support timely access to care by minimizing delays in registration and answering questions with clarity and compassion.
• Build trust with patients during moments of illness, anxiety, or confusion.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM Inc. is hiring a Patient Access Representative in Jacksonville, FL. You will be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care across several registration systems.

We train you from the ground up in healthcare administration, revenue cycle concepts, and hospital workflows, with opportunities for growth within R1. This role emphasizes patient experience, teamwork with care teams, and a supportive environment.