Frontline Medical Support Assistant – VA Clinics

Talentify; Glendale (CO); On-site; USD 28,000 - 32,000; Full time

Job summary

Arrow ARC is seeking reliable Medical Support Assistants to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care.

Minimum qualifications include U.S. citizenship, a high school diploma or GED, English proficiency, basic medical terminology, and substantial clerical/customer service experience; proficiency in Microsoft Office and 50 WPM

Qualifications

• U.S. citizenship
• High school diploma or GED
• Oral and written proficiency with English.
• Basic medical terminology knowledge
• Minimum of 6 months’ customer service experience
• At least 1 year of clerical, call center, or healthcare administrative experience
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
• Typing and data entry speed sufficient for a fast-paced environment (at least 50 WPM)
• Ability to pass a federal background investigation and obtain Tier 1 security clearance

Responsibilities

• Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
• Receive and respond to incoming calls, secure messages, and Veteran inquiries
• Conduct patient check-ins and check-outs
• Review, verify, and update demographics, insurance, and other patient data in VA systems
• Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
• Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
• Coordinate care across internal VA services and external providers when applicable
• Maintain confidentiality and compliance with HIPAA and federal privacy regulations

Skills

Customer service

Data entry

Attention to detail

Effective communication

Clerical experience

Typing 50 WPM

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Arrow ARC is seeking reliable Medical Support Assistants to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care.

Minimum qualifications include U.S. citizenship, a high school diploma or GED, English proficiency, basic medical terminology, and substantial clerical/customer service experience; proficiency in Microsoft Office and 50 WPM