Frontline IT Support Technician III

Brakebush Brothers, Inc.; Town of Westfield (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Brakebush Brothers, Inc seeks a Support Technician III to deliver front-line IT assistance to end users at multiple locations and remotely. You will respond to tickets, document issues, and resolve problems in alignment with SLA, ensuring customer satisfaction.

The role involves managing IT equipment, performing hardware repairs and builds, and maintaining up-to-date documentation. A proactive, customer-focused mindset is essential for success in this position.

Qualifications

• 5+ years in a customer support help desk role or related IT field.
• Strong customer service with a patient, caring demeanor and collaborative approach.
• Ability to organize work within deadlines and handle changing requirements.
• Attention to detail with strong analytical and problem-solving skills.
• Ability to troubleshoot and conduct research into a wide range of computing issues.

Responsibilities

• Provides front-line support to end users at all Company facilities and remote employees nationwide.
• Manages IT equipment, consumables, and other supplies; performs hardware repair/builds of desktops, laptops, tablets, cell phones and printers.
• Maintains documentation on applications, hardware, software, and general procedures; collaborates with team to improve procedures.

Skills

Troubleshooting

Customer support

Communication

Organizational skills

Education

Associate degree

Tools

Windows 11

Active Directory

ServiceNow

OS Imaging

Android/iOS

Networking basics

Microsoft 365

Job description

Brakebush Brothers, Inc seeks a Support Technician III to deliver front-line IT assistance to end users at multiple locations and remotely. You will respond to tickets, document issues, and resolve problems in alignment with SLA, ensuring customer satisfaction.

The role involves managing IT equipment, performing hardware repairs and builds, and maintaining up-to-date documentation. A proactive, customer-focused mindset is essential for success in this position.