IT Support Technician III — 1st Shift (Frontline Help Desk)

Brakebush Chicken; Town of Westfield (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Brakebush Chicken locates in Westfield, WI, seeks a Support Center Technician III to provide front-line IT support for end users at all locations and remote workers nationwide. You will document, respond to, and resolve service tickets in a timely manner according to SLA, while assisting with hardware repairs and equipment management.

The role requires 5+ years in a help desk or equivalent IT field and strong customer service, organizational, and problem-solving skills.

Qualifications

• 5+ years in a customer support help desk role or IT-related education.
• Strong customer service demeanor and collaboration skills.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Provide front-line support to end users across locations and remotely.
• Document, track, and resolve service tickets per SLA.
• Maintain IT equipment and assist with hardware repairs as needed.

Skills

Customer support

Customer service

Problem solving

Organization

Research skills

Education

Associate degree in Information Technology

Tools

Windows 11

Active Directory

ServiceNow

OS Imaging

Android/iOS

Networking basics (DNS/DHCP)

Microsoft 365

Job description

Brakebush Chicken locates in Westfield, WI, seeks a Support Center Technician III to provide front-line IT support for end users at all locations and remote workers nationwide. You will document, respond to, and resolve service tickets in a timely manner according to SLA, while assisting with hardware repairs and equipment management.

The role requires 5+ years in a help desk or equivalent IT field and strong customer service, organizational, and problem-solving skills.