Frontline IT Support Technician

Santa Ana Star Casino Hotel

Santa Ana Pueblo (NM)

Sur place

USD 42 000 - 56 000

Plein temps

Il y a 2 jours

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Résumé du poste

Santa Ana Star Casino Hotel is seeking an IT Help Desk Technician to provide frontline maintenance and support for desktop systems, enterprise applications, audio-visual equipment, and telecom devices at our Santa Ana Pueblo location.

The role requires an Associate’s degree in IT or related field (or equivalent) and offers 2+ years of helpdesk experience; casino IT experience is preferred. A smartphone enabled for company use is required, with ongoing gaming license compliance.

Qualifications

Associate’s degree in information technology or a related field, or an equivalent mix of training, certification, education, and experience.
Two (2) years of helpdesk or experience in an enterprise environment is preferred.
Prior experience in a casino IT environment preferred.
A smartphone capable of running company applications and communication systems is required.
All employees must proficiently use smartphones for company applications, email, and text.
Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.

Responsabilités

Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices.
Assists Systems Administrators in administration and support of enterprise applications.
Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components.
Provides technical training for end users regarding computer and application use and procedures.
Prepares and maintains technical records and documentation in conformance to department standards.
Performs other duties as assigned.
Other duties as assigned.
Preference is given to qualified Santa Ana Tribal Members.