Adult Services and Outreach Team Lead (Social Worker/Case Manager)

Avalon Housing; Ann Arbor (MI); On-site; USD 53,000 - 64,000; Full time

Benefits offered by this job

Paid time off (PTO)

Medical benefits

Life and disability insurance

403(b) retirement plan

Job summary

Avalon Housing in Ann Arbor, MI, is seeking an Outreach Team Lead to supervise a team of Support Coordinators serving adults in Avalon Housing units and partner properties. You will provide vision, clinical oversight, day-to-day leadership and oversee grant programs including FUSE-HUD and Rapid Re-Housing.

The role requires a Bachelor's degree (MSW preferred) and at least two years of experience with populations experiencing homelessness, mental illness, or related challenges.

Qualifications

• Bachelor's degree required; MSW or relevant Master's degree preferred.
• Minimum of two years' experience with homelessness, mental illness, chronic health conditions, and/or addiction disorders or similar.
• Strong leadership skills to support and motivate staff in a challenging line of work.
• Excellent organizational and communication skills, both verbal and written.
• Ability to manage data collection and required paperwork.
• Highly positive and enthusiastic attitude and strong commitment toward helping those in need.
• Demonstrated ability to work with diverse populations in a non-judgmental way.

Responsibilities

• Provide vision, clinical oversight, and day-to-day operational leadership for the program, including direct supervision and team training.
• Oversee grant programs (FUSE-HUD, Rapid Re-Housing) and coordinate rental assistance payments, ensuring compliance with MSHDA, HUD, and fiduciary guidelines.
• Maintain partnerships with private landlords throughout Washtenaw County with prompt communication and outreach.
• Supervise staff/intern provision of outreach, assessments, action plans, and case management.
• Participate in on-call rotation and occasional evenings/weekends.
• Assist tenants with activities of daily living as needed.

Skills

Leadership

Communication

Data management

Team coordination

Problem solving

Education

Bachelor's degree

MSW or relevant Master's degree (preferred)

Job description

At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness.

Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes.

If you are passionate about creating more inclusive communities where all people are welcome, Avalon may be a good fit for you.

The Adult Services and Outreach Team Lead supervises a team of Support Coordinators who provide services to Avalon's Adult clients living in Avalon Housing units as well as with private landlords and in Ann Arbor Housing Commission properties. The Adult Services and Outreach Team Lead also oversees Avalon's FUSE-HUD Bonus Grant and our Rapid Rehousing program. This position will work closely with Avalon Housing's Property Management Team, Ann Arbor Housing Commission, and private landlords.

Here are some of the key benefits that Avalon staff receive:

Paid Time Off: Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There are additional paid days off that allow for at least one paid day off per month

Medical Benefits: Full-time employees can select from three medical insurance plans, including coverage options for you and your family. Plus, Avalon covers dental and vision insurance-with no per-payroll premium contribution.

Life and Disability Plans: Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums.

403(b) Retirement Plan: Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.

Core Responsibilities Include:

• Demonstrate a commitment to serving individuals who are difficult to engage in traditional programs, utilizing experience in harm reduction and trauma-informed care.
• Represent Avalon Housing and provide leadership at community-based housing committees, Continuum of Care, and Coordinated Entry meetings.
• Provide vision, clinical oversight, and day-to-day operational leadership for the program, including direct supervision and team training.
• Oversee grant programs (FUSE-HUD, Rapid Re-Housing) and coordinate rental assistance payments, ensuring full compliance with MSHDA, HUD, and fiduciary guidelines.
• Maintain positive partnerships with private landlords throughout Washtenaw County with prompt communication, mediation with tenants, outreach, and engagement
• Supervise staff/intern provision of the following key services:
  • Ongoing, active outreach to tenants/clients
  • Comprehensive tenant assessments and action plans to achieve goals
  • Ongoing case management for clients, including maintenance of clinical records and progress notes
  • Collaboration with Property Management to coordinate eviction prevention efforts
  • Oversee crisis intervention as needed
  • Build community and peer support among tenants, including participation in community programming activities

• Participate in on-call rotation and occasional evening and weekend work as necessary
• Assist tenants as needed with activities of daily living such as transportation, housekeeping, meal preparation, medication, shopping, laundry, or other hands on assistance.

Required Qualifications & Experience

• Bachelor's degree required; MSW or relevant Master's degree in a social or behavioral science or relevant field preferred
• Minimum of two years' experience working with people who are homeless, people with mental illness, chronic health conditions, and/or addiction disorders or similar
• Strong leadership skills with the ability to support and motivate staff in a challenging line of work
• Excellent organizational and communication skills, both verbal and written.
• Ability to effectively and efficiently manage data collection and analysis, including required paperwork
• Highly positive and enthusiastic attitude and strong commitment toward helping those in need
• Successful candidates will demonstrate the ability to effectively work with diverse populations in a non-judgmental way.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee will be required to sit for long periods of time, drive a vehicle with passengers, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems.

A valid driver's license and reliable transportation is required.

Job Title: Outreach Team Lead

Reports to: Clinical Supervisor

Location: This position and office is based in Ann Arbor MI.

Status: Full-time, Salary, non-exempt

Schedule: This full-time position is 40 hours per week, with some weekends and evening flexibility required.

Starting Wage: $58,500

Benefits including excellent health insurance options, dental & vision, 403(b), generous vacation and additional holidays, Life / AD&D / Short term disability plan, Employee Assistance & Wellness programs

Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse backgrounds. This includes but is not limited to people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder. Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories unless and until an offer of employment is extended. Avalon may exclude someone based on criminal history if it determines the criminal history is related to or directly conflicts with the responsibilities of the position.