Frontline Essential Services Associate

Rosie's Place Inc; Boston (MA); Hybrid; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical and dental insurance

403(b) retirement plan

Paid vacation

Shift differential

Job summary

Rosie’s Place Inc. is seeking an Essential Services Worker to support Food Pantry, Dining Room and Front Desk operations on a flexible basis, reporting to the Senior Director of Emergency Services. You will assist guests with daily needs and help maintain a safe, welcoming environment.

Responsibilities span food programs, front lobby tasks, and crisis response. A strong customer service mindset, independence, and comfort in a fast-paced setting are essential for success in this role.

Qualifications

• Commitment to social justice and Rosie’s Place mission.
• Ability to work independently in fast-paced environment.
• Willingness to learn new skills and be a team-player.
• Ability to work in a multicultural setting with diverse backgrounds.
• Strong customer service mindset with diplomatic communication.
• Must be well-organized.
• Experience in human services, customer service or food service preferred.
• Must be physically able to lift 50 lbs.
• Available to commit to Rosie’s Place for at least 6 months.
• Fluency or ability in Haitian Creole and/or Spanish and/or Cantonese and/or Mandarin is strongly preferred.

Responsibilities

• Work in Rosie’s Place Food Programs, including the Food Pantry and the Dining Room.
• Duties in the Food Pantry include sorting, packing and distributing food, using a computer database to check in guests and verify identities, stocking shelves, and cleaning and sanitizing of the Food Pantry spaces.
• Duties in the Dining Room include preparing and serving meals, stocking food and supplies, and cleaning and sanitizing the kitchen and guest table and chairs.
• Work in our Front Lobby. Duties will include logging guest names when they come in, answering the phone and the front door, sorting and distributing mail, assisting guests with daily essential needs, and overseeing the use of guest telephone, computer, laundry and showers.
• Respond to all matters, questions and concerns in a dignified and respectful manner.
• Intervene in guests’ crises and emergencies in a dignified and respectful manner.
• Since this position works in several departments and roles, the responsibilities are diverse and varied. People working in this role must be flexible and willing to work where assigned.
• Perform additional duties as assigned by the Senior Director of Emergency Services or the Manager of the essential service program where you are working.

Skills

Customer service

Team player

Independent worker

Multicultural environment

Computer skills

Physical capability

Bilingual: Haitian Creole

Bilingual: Spanish

Bilingual: Cantonese

Bilingual: Mandarin

Job description

Rosie’s Place Inc. is seeking an Essential Services Worker to support Food Pantry, Dining Room and Front Desk operations on a flexible basis, reporting to the Senior Director of Emergency Services. You will assist guests with daily needs and help maintain a safe, welcoming environment.

Responsibilities span food programs, front lobby tasks, and crisis response. A strong customer service mindset, independence, and comfort in a fast-paced setting are essential for success in this role.