Fill-In, Essential Services

Rosie's Place; Boston (MA); On-site; USD 34,000 - 37,000; Part time

Benefits offered by this job

Medical and dental insurance

403(b) retirement plan

Pension contributions

Paid vacation

Job summary

Rosie’s Place is seeking a Fill-In Essential Services Associate to support multiple essential programs, including the Food Pantry, Dining Room, and Front Desk. This per diem role reports to the Senior Director of Emergency Services and requires flexible availability across weekdays and weekends.

The position emphasizes guest dignity, safety, and respectful service, with responsibilities spanning food service, front desk duties, and crisis response, while working in a diverse, supportive

Qualifications

• Demonstrate the majority of listed qualifications.
• Ability to speak Haitian Creole and/or Spanish and/or Cantonese and/or Mandarin in addition to English is highly preferred.
• Able to work independently in a fast-paced environment.
• Willing to learn new skills and be a team player.
• Able to work in a multicultural setting with diverse background people.
• Strong customer service mindset with diplomatic communication.
• Must be well-organized.
• Experience in human services, customer service or food service is preferred.
• Ability to use computers and other office equipment.
• Physically able to lift 50 lbs and perform related tasks.

Responsibilities

• Work in Rosie's Place Food Programs (Food Pantry and Dining Room).
• Handle the Front Lobby duties: log guest names, answer phones, sort mail, assist guests with needs.
• Respond to questions and concerns in a dignified, respectful manner.
• Intervene in crises and emergencies.
• Be flexible to work across departments as assigned by supervisors.
• Perform additional duties as needed by leadership.

Skills

Social justice commitment

Multilingual ability

Independent work

Team player

Cultural sensitivity

Customer service mindset

Organized

Office/computer use

Ability to lift 50lbs

Tools

Computer database

Office equipment

Job description

Description

Rosie's Place was founded in 1974 as the first women's shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunity and find security in their lives.

Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing and education services. Rosie's Place relies on the generous support of individuals, foundations and corporations and does not accept any city, state or federal funding.

OPPORTUNITY

Rosie's Place is seeking a Fill-In Essential Services Associate to fill shifts in a variety of essential programs, including the Food Pantry, Dining Room and Front Desk. Our essential services programs ensure that Rosie's Place guests have a safe, warm and welcoming place to receive services. This position will report to the Senior Director of Emergency Services.

Key Responsibilities

• Work in Rosie's Place Food Programs, including the Food Pantry and the Dining Room.
• Duties in the Food Pantry include sorting, packing and distributing food, using a computer database to check in guests and verify identities, stocking shelves, and cleaning and sanitizing of the Food Pantry spaces.
• Duties in the Dining Room include preparing and serving meals, stocking food and supplies, and cleaning and sanitizing the kitchen and guest table and chairs.
• Work in our Front Lobby. Duties will include logging guest names when they come in, answering the phone and the front door, sorting and distributing mail, assisting guests with daily essential needs, and overseeing the use of guest telephone, computer, laundry and showers.
• Respond to all matters, questions and concerns in a dignified and respectful manner.
• Intervene in guests’ crises and emergencies in a dignified and respectful manner.
• Since this position works in several departments and roles, the responsibilities are diverse and varied. People working in this role must be flexible and willing to work where assigned.
• Perform additional duties as assigned by the Senior Director of Emergency Services or the Manager of the essential service program where you are working.

Requirements

There are innumerable ways to learn, grow, and excel professionally. We know people gain skills through a variety of professional, personal, educational, and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below:

• Strong commitment to social justice and the mission of Rosie's Place
• Ability to speak Haitian Creole and/or Spanish and/or Cantonese and/or Mandarin in addition to English strongly preferred
• Ability to work independently in a fast-paced environment
• Willing to learn new skills and act as a team-player
• Ability to work in a multicultural setting with people of diverse backgrounds, traditions, customs and personalities
• Strong customer service mindset with effective and diplomatic, yet supportive communication style
• Must be well-organized
• Experience working in human services, customer service or food service preferred
• Ability to use computers and other office equipment
• Be physically able to safely lift 50lbs, reach, bend and stoop

Physical Requirements/Work Environment

Day to day work includes lifting, stocking and cleaning, as well as interaction with staff, guests and volunteers. Individuals must be physically able to safely lift 50lbs, reach, bend, stoop, and move in a repetitive motion, as well as stand for long periods of time.

HOURS

This is a per diem, non-exempt position. Hours are scheduled on a per-diem, as needed basis.

Shifts Available

• Weekdays between the hours of 7am and 7pm
• Weekends between the hours of 9am and 5pm

Compensation And Benefits

• The pay rate for non-exempt position is $25 per hour.
• Per Rosie's Place Shift Differential Policy, hours worked on Saturdays and Sundays are compensated at an additional $2 per hour.
• Rosie's Place offers a robust benefits package, including medical and dental insurance, 403(b) retirement plan, pension contributions, paid vacation, and more.

WORK EXPECTATIONS

We are a hands-on team and seek employees who are passionate about our work and service to our community. The Essential Services Associate is expected to work onsite at Rosie's Place during their work week and engage regularly with staff, guests, and volunteers. We continue to adapt to safety protocols related to COVID-19 as we understand them, and all employees must follow our safety protocols. Among these protocols, we require all employees to be up to date with their COVID vaccinations. Requests for medical or religious exemptions from the COVID vaccination are considered.

Commitment to Equity, Diversity and Inclusion

At Rosie's Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting on a daily basis to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability.

Equal Opportunity Employer

We value diversity in our workplace and strongly encourages applications from individuals from all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law.