Essential Services Associate

Rosie's Place; Boston (MA); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

403(b) retirement plan

Pension contributions

Paid vacation

Job summary

Rosie’s Place, founded in 1974, seeks an Essential Services Worker to support Food Pantry, Dining Room and Front Desk. You will engage guests with dignity, assist with meals and safety checks, and help diverse populations access essential services.

Reports to the Senior Director of Emergency Services. Key duties include food distribution, guest check-in, front lobby support, and crisis response while collaborating with multiple departments on a flexible schedule.

Qualifications

• Demonstrate commitment to Rosie’s Place mission and social justice.
• Work independently in a fast-paced environment.
• Willing to learn new skills and be a team-player.
• Able to work in a multicultural setting with diverse backgrounds.
• Strong customer service mindset and communicative approach.
• Must be well-organized and reliable.
• Experience in human services, customer service or food service preferred.
• Capable of using computers and basic office equipment.
• Physically able to lift 50 lbs and perform related tasks; available for 6+ months.
• Bilingual skills in Haitian Creole / Spanish / Cantonese / Mandarin preferred.

Responsibilities

• Support Rosie’s Place Food Programs, including Pantry and Dining Room.
• Assist with guest check-in, verification, stocking, cleaning and safety.
• Assist Front Lobby tasks: log guest names, answer phones, sort mail.
• Provide dignified, respectful responses to questions and crises.
• Be flexible to work across departments as assigned.
• Perform additional duties as directed by supervisors.

Skills

Social justice commitment

Independent worker

Team player

Multicultural experience

Customer service mindset

Organized

Computer literacy

Physical stamina

Job description

Description

Rosie’s Place was founded in 1974 as the first women’s shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunity and find security in their lives.

Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing and education services. Rosie’s Place relies on the generous support of individuals, foundations and corporations and does not accept any city, state or federal funding.

OPPORTUNITY

Rosie’s Place is seeking an Essential Services Worker to fill shifts in a variety of essential programs, including the Food Pantry, Dining Room and Front Desk. Our essential services programs ensure that Rosie’s Place guests have a safe, warm and welcoming place to receive services. This position will report to the Senior Director of Emergency Services.

Key Responsibilities

• Work in Rosie’s Place Food Programs, including the Food Pantry and the Dining Room:
• Duties in the Food Pantry include sorting, packing and distributing food, using a computer database to check in guests and verify identities, stocking shelves, and cleaning and sanitizing of the Food Pantry spaces
• Duties in the Dining Room include preparing and serving meals, stocking food and supplies, and cleaning and sanitizing the kitchen and guest table and chairs
• Work in our Front Lobby. Duties will include logging guest names when they come in, answering the phone and the front door, sorting and distributing mail, assisting guests with daily essential needs, and overseeing the use of guest telephone, computer, laundry and showers.
• Respond to all matters, questions and concerns in a dignified and respectful manner
• Intervene in guests’ crises and emergencies in a dignified and respectful manner
• Since this position works in several departments and roles, the responsibilities are diverse and varied. People working in this role must be flexible and willing to work where assigned.
• Perform additional duties as assigned by the Senior Director of Emergency Services or the Manager of the essential service program where you are working

Requirements

There are innumerable ways to learn, grow, and excel professionally. We know people gain skills through a variety of professional, personal, educational, and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below:

• Strong commitment to social justice and the mission of Rosie’s Place
• Ability to work independently in a fast-paced environment
• Willing to learn new skills and act as a team-player
• Ability to work in a multicultural setting with people of diverse backgrounds, traditions, customs and personalities
• Strong customer service mindset with effective and diplomatic, yet supportive communication style
• Must be well-organized
• Experience working in human services, customer service or food service preferred
• Ability to use computers and other office equipment
• Be physically able to safely lift 50lbs, reach, bend and stoop
• Must be able to commit to Rosie’s Place for at least 6 months
• Ability to speak Haitian Creole and/or Spanish and/or Cantonese and/or Mandarin in addition to English strongly preferred

Physical Requirements/Work Environment

Day to day work includes lifting, stocking and cleaning, as well as interaction with staff, guests and volunteers. Individuals must be physically able to safely lift 50lbs, reach, bend, stoop, and move in a repetitive motion, as well as stand for long periods of time.

HOURS

Sunday, 9:00am-5:00pm
Monday-Thursday, 11:00am-7:00pm

Compensation And Benefits

The pay rate for this full-time, non-exempt position is $25 per hour.
Per Rosie’s Place Shift Differential Policy, hours worked on Saturdays and Sundays are compensated at an additional $2 per hour.
Rosie’s Place offers a robust benefits package, including medical and dental insurance, 403(b) retirement plan, pension contributions, paid vacation, and more.

WORK EXPECTATIONS

We are a hands-on team and seek employees who are passionate about our work and service to our community. The Essential Services Associate is expected to work onsite at Rosie’s Place during their work week and engage regularly with staff, guests, and volunteers.
We adopt safety protocols related to public health as we understand them, which all employees must follow. Among these protocols, we require all employees to be up to date with their yearly vaccinations. Requests for exemptions are considered.

Commitment to Equity, Diversity and Inclusion

At Rosie's Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting on a daily basis to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability.

Equal Opportunity Employer

We value diversity in our workplace and strongly encourages applications from individuals from all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law.