Essential Services Associate - Food Pantry & Front Desk

Rosie; Boston (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

403(b) retirement plan

Paid vacation

Job summary

Rosie's Place in Boston, MA is seeking a Fill-In Essential Services Associate to support its Food Pantry, Dining Room, and Front Desk. This per diem, non-exempt role reports to the Senior Director of Emergency Services and offers hands-on service in a multi-service center.

You will assist guests with daily needs, help with meals and logistics, and respond to crises with dignity. The position requires flexibility, ability to lift 50 lbs, and a commitment to equity and safety.

Qualifications

• Strong commitment to social justice and the mission of Rosie's Place.
• Ability to speak Haitian Creole and/or Spanish and/or Cantonese and/or Mandarin in addition to English strongly preferred.
• Ability to work independently in a fast-paced environment.
• Willing to learn new skills and act as a team-player.
• Ability to work in a multicultural setting with people of diverse backgrounds, traditions, customs and personalities.
• Strong customer service mindset with effective and diplomatic, yet supportive communication style.
• Must be well-organized.
• Experience working in human services, customer service or food service preferred.
• Ability to use computers and other office equipment.
• Be physically able to safely lift 50lbs, reach, bend and stoop.

Responsibilities

• Work in Rosie's Place Food Programs, including the Food Pantry and the Dining Room.
• Duties in the Food Pantry include sorting, packing and distributing food, using a computer database to check in guests and verify identities, stocking shelves, and cleaning and sanitizing of the Food Pantry spaces.
• Duties in the Dining Room include preparing and serving meals, stocking food and supplies, and cleaning and sanitizing the kitchen and guest table and chairs.
• Work in our Front Lobby. Duties will include logging guest names when they come in, answering the phone and the front door, sorting and distributing mail, assisting guests with daily essential needs, and overseeing the use of guest telephone, computer, laundry and showers.
• Respond to all matters, questions and concerns in a dignified and respectful manner.
• Intervene in guests’ crises and emergencies in a dignified and respectful manner.
• Since this position works in several departments and roles, the responsibilities are diverse and varied. People working in this role must be flexible and willing to work where assigned.
• Perform additional duties as assigned by the Senior Director of Emergency Services or the Manager of the essential service program where you are working.

Skills

Social justice commitment

Multilingual capability

Independent work

Team player

Diversity & inclusion awareness

Customer service mindset

Organized

Computer literacy

Physical strength

Tools

Computers and office equipment

Job description

Rosie's Place in Boston, MA is seeking a Fill-In Essential Services Associate to support its Food Pantry, Dining Room, and Front Desk. This per diem, non-exempt role reports to the Senior Director of Emergency Services and offers hands-on service in a multi-service center.

You will assist guests with daily needs, help with meals and logistics, and respond to crises with dignity. The position requires flexibility, ability to lift 50 lbs, and a commitment to equity and safety.