Frontline District Tech Support Specialist I

Lamoille North Supervisory Union; Hyde Park (VT); On-site; USD 33,000 - 43,000; Full time

Job summary

Lamoille North Supervisory Union in Hyde Park, Vermont is seeking a District Technology Specialist I to serve as the frontline of support. You will log tickets, resolve basic hardware and software issues, and escalate complex cases to Tier II as needed.

Responsibilities include maintaining detailed records, assisting with inventory and device deployment, and providing friendly, patient user guidance with timely status updates.

Qualifications

• Supports frontline IT ticketing and basic troubleshooting.
• Requires clear verbal and written communication.
• Ability to document actions and communicate status updates.

Responsibilities

• Receive and log tickets via phone, email, or portal.
• Resolve routine issues: password resets, account unlocks, basic OS/application troubleshooting.
• Identify tickets needing advanced support; escalate to Tier II or other teams.
• Keep detailed ticket notes on actions taken and communications.
• Assist with inventory audits, asset tagging, and equipment check-in/check-out.
• Image and configure devices for deployment.
• Provide courteous, patient assistance; guide users through self-help steps.
• Keep requestors informed with regular status updates.

Skills

Ticket logging

Basic IT helpdesk

Communication

Customer service

Documentation

Education

Associate degree preferred

Job description

Lamoille North Supervisory Union in Hyde Park, Vermont is seeking a District Technology Specialist I to serve as the frontline of support. You will log tickets, resolve basic hardware and software issues, and escalate complex cases to Tier II as needed.

Responsibilities include maintaining detailed records, assisting with inventory and device deployment, and providing friendly, patient user guidance with timely status updates.