Frontline Customer Solutions Specialist: Quotes

Boyd Thermal Solutions Inc.

Woburn (MA)

On-site

USD 52,000 - 70,000

Full time

14 days+

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Job summary

Boyd Thermal Solutions Inc. in Woburn, MA seeks a Customer Solutions Representative to support customers alongside account managers. You will manage orders, quotes, and strong communication to drive rapid, profitable growth.

Ideal candidates have 2+ years in customer service, proficiency with MS Office, Salesforce, and ERP systems, and experience in a manufacturing setting. This is an on-site role with room to grow within the commercial team.

Qualifications

Minimum of two years of customer service experience.
Two years of experience using Microsoft Office.
Experience in a fast-paced office environment.
Associates or Bachelor's in business or technical discipline preferred.

Responsibilities

Enter and manage purchase orders and delivery dates in the ERP system.
Monitor customer portals and communications to support customers.
Facilitate RFQs and coordinate quotes with outside sales.
Maintain SF.com pipeline and assist with opportunity entries.
Validate orders for accuracy (drawings, pricing, terms, etc.).
Coordinate contract reviews with internal stakeholders for prompt confirmation.
Notify customers of schedule changes and communicate changes to operations.
Act as account owner for small to mid-size customers with BDE/Account support.
Troubleshoot and resolve issues with cross-functional teams (procurement, accounting, engineering).
Research customer complaints and assist sales in resolution.