Customer Solutions Representative

Boyd Corporation; Woburn (MA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

On-site in Woburn, MA

Job summary

Boyd Thermal by Eaton in Woburn, MA is seeking a Customer Solutions Representative to support customers and collaborate with account managers and business development teams. The role focuses on order entry, RFQ coordination, pricing, and providing voice of customer feedback to drive growth.

Qualifications include 2+ years in customer service, proficiency with Microsoft Office, and experience in a fast-paced office environment. On-site role with a compensation up to $70,000 base pay.

Qualifications

• A minimum of two (2) years of customer service experience.
• A minimum of two (2) years of experience using Microsoft Office.
• Experience working in a fast-paced, multitasking office environment.

Responsibilities

• Enter and manage purchase orders and delivery dates in ERP.
• Monitor customer portals or communications used by customers.
• Facilitate RFQ internally and coordinate quotes with outside sales.
• Manage SF.com pipeline with outside sales as needed.
• Set pricing within general guidelines or with outside sales collaboration.
• Validate incoming orders for accuracy ( drawings, pricing, lead times, MOQs, terms).
• Coordinate contract reviews with internal stakeholders to confirm to customers.
• Notify customers of schedule changes and communicate changes to operations and outside sales.
• Function as account owner for small to mid-size customers with BDE support.
• Collaborate with program management to troubleshoot and resolve issues with cross-functional teams.
• Research customer complaints and support sales in resolution.

Skills

Customer service

Office software

Education

Associates/Bachelor’s degree

Tools

Salesforce

Oracle ERP

Microsoft Office

Job description

Job Description Boyd Thermal by Eaton is seeking a Customer Solutions Representative (CSR) for our CSR team in Woburn, MA. This position is responsible for supporting our customers alongside our account managers and business development teams by facilitating bi-directional communication, managing order entry, quote/opportunity coordination, and general project communication. This critical member of the commercial team is the front line to our customers. A candidate must be strongly motivated to provide a “best in class” customer experience. In addition to customer facing communication, this role provides critical “voice of customer” feedback to our outside sales team, the operations team, and senior leadership to facilitate rapid, profitable growth for Boyd Thermal.

Responsibilities

Responsibilities (including but not limited to) Support customers by entering and managing purchase orders and delivery dates in our ERP system Continuously monitor customer portals or any method of communication used by our customers Support the commercial team by: Facilitating RFQ’s internally, track progress with estimating to ensure prompt completion, send completed quotes to customers as needed in collaboration with outside sales. Collaborate with the outside sales team to manage the SF.com pipeline, including SF.com opportunity entry as needed to support customers. Set pricing within general guidelines or with collaboration from outside sales as needed. Validate incoming orders for accuracy (Drawing Rev’s, pricing/lead time accuracy, conformance to MOQ, shipping/payment terms, quality requirements, etc.) Coordinate a contract review with all relevant internal stakeholders to ensure prompt confirmation to customers Notify customers of changes to schedule, and communicate customer change requests to operations and the outside sales org Coordinate cross-functionally to track and communicate orders status to all stakeholders as needed Function as “account owner” for small to mid-size customers with support from BDE’s/Account Promptly answer or return customer phone calls and emails. Collaborate with program management to troubleshoot, research, resolve and elevate issues as necessary with cross-functional teams, e.g. procurement, accounting, engineering, etc. Research customer complaints and support sales team in resolution. Reports to the Customer Solutions Manager Promptly answer or return customer phone calls and emails. Collaborate with program management to troubleshoot, research, resolve and elevate issues as necessary with cross-functional teams, e.g. procurement, accounting, engineering, etc. Research customer complaints and support sales team in resolution. Reports to the Customer Solutions Manager

Basic Required Qualifications:

A minimum of two (2) years of customer service experience. A minimum of two (2) years of experience using Microsoft Office Experience working in a fast-paced, multitasking office environment Boyd Thermal by Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc. No relocation benefit is offered for this position. Only candidates residing within the immediate area of Woburn, MA (50 miles) will be considered for this position.

Preferred

Associates Degree or Bachelor’s degree in business or technical discipline 2+ years of experience using a CRM software, such as Salesforce Experience using MRP/ERP system such as Oracle (extremely desirable) Ability to read blueprints/technical drawings Previous quoting experience Manufacturing environment experience

Compensation

Compensation up to $70,000 base pay. Bonus eligible.

All Job Posting Locations

Woburn Remote Type On-Site

EEO Statement

Boyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Boyd is the trusted global innovator of sustainable solutions that make our customers’ products better, safer, faster, and more reliable. As a leader in the industry we focus on our people, customers, technology, innovation, materials, and market needs of today and performance requirements of the future. We are always looking for ambitious minds to help us deliver advanced technology to our customers. Together we solve the challenges of today and empower solutions of tomorrow. Boyd is the world’s leading innovator in sustainable engineered material that make our customers’ products better, safer, faster, and more reliable. We develop and combine technologies to solve ambitious performance targets in our customers’ most critical applications. By implementing technologies and material science in novel ways to seal, protect, cool, and interface, Boyd has continually redefined the possible and championed customer success for over 90 years.