Strategic Customer Solutions Lead

Boyd Thermal Solutions Inc.; United States; On-site; USD 90,000 - 100,000; Full time

Job summary

Boyd Thermal by Eaton in Woburn, MA is seeking a Customer Solutions Manager to lead the customer solutions team and drive customer satisfaction and profitability for the organization. The role is office-based during working hours and reports to the site management team.

Responsibilities include managing accounts, coordinating projects, training staff, and optimizing quote processes to improve efficiency and accuracy. Base compensation is $90,000–$100,000 with bonus eligibility.

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• A minimum of four (4) years of experience managing a customer service/solution team.
• A minimum of eight (8) years of direct customer service experience.
• No immigration sponsorship or relocation benefits offered for this position.

Responsibilities

• Lead a team of customer solutions members to manage customer accounts.
• Coordinate and manage customer service projects and initiatives.
• Identify tools to improve efficiencies and customer satisfaction.
• Coordinate with production, sales, shipping, and logistics on shipments.
• Prepare reports for management and track quote activity.
• Support strategy to improve service quality, productivity, and profitability.
• Complete performance evaluations for team members.
• Communicate with customers via phone and email on status and issues.

Skills

Customer service management

Team leadership

Sales support

Communication

Education

Bachelor’s degree or equivalent

Job description

Boyd Thermal by Eaton in Woburn, MA is seeking a Customer Solutions Manager to lead the customer solutions team and drive customer satisfaction and profitability for the organization. The role is office-based during working hours and reports to the site management team.

Responsibilities include managing accounts, coordinating projects, training staff, and optimizing quote processes to improve efficiency and accuracy. Base compensation is $90,000–$100,000 with bonus eligibility.