Customer Solutions Representative

Boyd; Woburn (MA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Boyd Thermal is seeking a Customer Solutions Representative (CSR) for the CSR team in Woburn, MA. You will support customers alongside account managers and business development by facilitating bi-directional communication, managing orders, coordinating quotes, and handling project communications.

The role requires 2+ years in customer service, experience with Microsoft Office, and a fast-paced, multitasking environment. On-site position with no visa sponsorship; relocation not offered.

Qualifications

• Minimum of two years of customer service experience.
• Experience with Microsoft Office is required.
• Experience in a fast-paced, multitasking office environment.
• Eaton does not sponsor immigration petitions for this role.
• Candidates must reside within 50 miles of Woburn, MA.

Responsibilities

• Enter and manage purchase orders and delivery dates in ERP.
• Monitor customer portals or other communications used by our customers.
• Answer calls and emails promptly; support cross-functional teams.
• Troubleshoot with program management and cross-functional teams.
• Research customer complaints and support sales resolution.
• Report to the Customer Solutions Manager.

Skills

Customer service

Communication

Time management

Team collaboration

Education

Associates Degree

Bachelor’s degree

Tools

Salesforce CRM

Oracle ERP

Microsoft Office

Job description

Job Description

Boyd Thermal is seeking a Customer Solutions Representative (CSR) for our CSR team in Woburn, MA. This position is responsible for supporting our customers alongside our account managers and business development teams by facilitating bi-directional communication, managing order entry, quote/opportunity coordination, and general project communication.This critical member of the commercial team is the front line to our customers. A candidate must be strongly motivated to provide a “best in class” customer experience. In addition to customer facing communication, this role provides critical “voice of customer” feedback to our outside sales team, the operations team, and senior leadership to facilitate rapid, profitable growth for Boyd Thermal.

Responsibilities (including but not limited to)

• Support customers by entering and managing purchase orders and delivery dates in our ERP system
• Continuously monitor customer portals or any method of communication used by our customers
• Support the commercial team by:
• Promptly answer or return customer phone calls and emails.
• Collaborate with program management to troubleshoot, research, resolve and elevate issues as necessary with cross-functional teams, e.g. procurement, accounting, engineering, etc.
• Research customer complaints and support sales team in resolution.
• Reports to the Customer Solutions Manager
• Promptly answer or return customer phone calls and emails.
• Collaborate with program management to troubleshoot, research, resolve and elevate issues as necessary with cross-functional teams, e.g. procurement, accounting, engineering, etc.
• Research customer complaints and support sales team in resolution.
• Reports to the Customer Solutions Manager

Basic Required Qualifications

• A minimum of two (2) years of customer service experience.
• A minimum of two (2) years of experience using Microsoft Office
• Experience working in a fast-paced, multitasking office environment
• Boyd Thermal by Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is offered for this position. Only candidates residing within the immediate area of Woburn, MA (50 miles) will be considered for this position.

Preferred

• Associates Degree or Bachelor’s degree in business or technical discipline
• 2+ years of experience using a CRM software, such as Salesforce
• Experience using MRP/ERP system such as Oracle (extremely desirable)
• Ability to read blueprints/technical drawings
• Previous quoting experience
• Manufacturing environment experience

Compensation up to $70,000 base pay. Bonus eligible.

Interview Requirements and Candidate Privacy Notice

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

All Job Posting Locations

Woburn

Remote Type

On-Site

EEO Statement

We are committed to ensuring equal employment opportunities for all job applicants and employees.

Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Accommodations

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.