Frontline Customer Service Specialist — Motor Vehicles

State of Maine; Caribou (ME); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid holidays

Sick leave

Vacation leave

Health insurance

Retirement plan

Gym membership reimbursement

Flexible Spending Accounts

Parental leave

Student loan forgiveness

Job summary

State of Maine’s Department of the Secretary of State is seeking a Customer Representative Specialist in Caribou to deliver front-line, in-person service at the Bureau of Motor Vehicles. You will manage high-volume transactions and guide customers through licenses, IDs, and registrations.

The role requires patience, accuracy, and strong communication to explain complex rules, resolve issues, and maintain a positive customer experience for Maine residents.

Qualifications

• Proven ability to provide courteous, accurate, and efficient service in a fast-paced setting.
• Ability to handle large numbers of customer interactions per day.
• Strong written and verbal communication skills to explain rules clearly.
• Applicants must be authorized to work in the United States.

Responsibilities

• Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services.
• Accurately review and verify documentation for issuing licenses, IDs, and vehicle registrations.
• Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services.
• Accurately collect fees and process transactions.
• Assist with address changes, driving records, and disability placard applications.
• Contribute to a team handling thousands of customer interactions monthly with courtesy and care.

Skills

Customer service excellence

High volume readiness

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem solving

Professionalism

Job description

State of Maine’s Department of the Secretary of State is seeking a Customer Representative Specialist in Caribou to deliver front-line, in-person service at the Bureau of Motor Vehicles. You will manage high-volume transactions and guide customers through licenses, IDs, and registrations.

The role requires patience, accuracy, and strong communication to explain complex rules, resolve issues, and maintain a positive customer experience for Maine residents.