Frontline Customer Service & Dispatch Specialist

U-Haul International, Inc.; Redford Charter Township (MI); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

MetLife insurance discounts

Discounts on electronics

Travel insurance

Employee assistance program

Job summary

U-Haul International, Inc. in Michigan is seeking a Customer Service Representative who thrives on helping people. You will be the face of our service team, assisting customers with rentals, inspecting equipment, and using U-Scan technology to manage dispatch and inventories.

This role offers on-the-job education, opportunities for advancement, and comprehensive benefits. Join a team dedicated to safe, reliable service and customer satisfaction across our locations in Redford Charter Township.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and ability to maintain a good driving record.
• Ability to operate basic equipment and assist with rentals.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

U-Haul International, Inc. in Michigan is seeking a Customer Service Representative who thrives on helping people. You will be the face of our service team, assisting customers with rentals, inspecting equipment, and using U-Scan technology to manage dispatch and inventories.

This role offers on-the-job education, opportunities for advancement, and comprehensive benefits. Join a team dedicated to safe, reliable service and customer satisfaction across our locations in Redford Charter Township.