Frontline Banking Teller & Service Specialist

OneGroup; City of Watertown (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical, Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Job summary

Community Financial System, Inc. (CFSI) is seeking a Teller to join our branch team. You will provide friendly, accurate service, process cash transactions, and support customers with routine banking needs while upholding security and compliance standards.

The position emphasizes listening to customer needs, guiding them to digital tools, and collaborating with colleagues to deliver a seamless banking experience.

Qualifications

• High School Diploma or GED required.
• Ability to attend 5–7 days of initial training; travel may be required; company covers travel expenses.
• Reliable transportation.
• Prior customer service and/or banking experience preferred.
• All applicants must be 18 years of age or older.

Responsibilities

• Serve as a welcoming, professional first point of contact for customers entering the branch.
• Process routine financial transactions (deposits, withdrawals, payments, check cashing) with verification of identity and funds.
• Engage customers in needs-based conversations and refer to appropriate team members for additional services.
• Educate customers on digital banking tools and self-service options.
• Assist with inquiries, escalate complex issues, and support lobby management and phone inquiries.
• Collaborate with branch team to meet goals and support operations.
• Maintain compliance with security, fraud prevention, and internal controls.

Skills

Interpersonal skills

Communication

Attention to detail

Math skills

Procedural compliance

Computer literacy

Education

High School Diploma or GED

Tools

Banking systems

Job description

Community Financial System, Inc. (CFSI) is seeking a Teller to join our branch team. You will provide friendly, accurate service, process cash transactions, and support customers with routine banking needs while upholding security and compliance standards.

The position emphasizes listening to customer needs, guiding them to digital tools, and collaborating with colleagues to deliver a seamless banking experience.