Frontline Banking Teller and Customer Experience Pro

Community Bank, N.A.; Scranton (Lackawanna County); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, Vision & Dental insurance

401K with generous match

Pension

11 paid holidays

Paid vacation

Tuition Reimbursement

Banking discounts

Job summary

Community Financial System, Inc. (CFSI) is seeking a Teller for Community Bank, N.A. to serve as the frontline representative delivering accurate, friendly banking experiences.

Responsibilities include processing transactions, maintaining cash accuracy, and guiding customers to digital tools while ensuring security and compliance. The role emphasizes teamwork, personal development, and community service.

Qualifications

• High School Diploma or GED required.
• Ability to attend training including travel and lodging reimbursement.
• Reliable transportation.
• Experience in customer service preferred.

Responsibilities

• Process routine teller transactions (deposits, withdrawals, payments, check cashing).
• Maintain cash drawer accuracy and verify customer identity and funds.
• Educate customers on digital banking tools and self-service options.
• Refer customers to branch experts for additional services.
• Support lobby management and handle inquiries per bank standards.

Skills

Interpersonal skills

Communication skills

Attention to detail

Math skills

Digital banking tools

Customer engagement

Team collaboration

Education

High School Diploma or GED

Tools

Banking systems

Job description

Community Financial System, Inc. (CFSI) is seeking a Teller for Community Bank, N.A. to serve as the frontline representative delivering accurate, friendly banking experiences.

Responsibilities include processing transactions, maintaining cash accuracy, and guiding customers to digital tools while ensuring security and compliance. The role emphasizes teamwork, personal development, and community service.