Frontline Banking Teller: Customer Focus

Associated Bank; West Saint Paul (MN); On-site; USD 23,000 - 32,000; Full time

Job summary

Associated Bank is hiring a Teller to deliver exceptional service and accurate transaction processing. You will identify customer needs, promote financial solutions, and support daily branch operations, including vaults and ATMs, while educating customers on digital tools.

The ideal candidate will have a high school diploma or equivalent and up to 2 years of customer service experience, with a preference for retail banking and cash handling familiarity.

Qualifications

• High school diploma or equivalent combination of education and experience.
• Up to 2 years of demonstrated customer service experience.

Responsibilities

• Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
• Accurately and efficiently process customer transactions while following all policies and procedures.
• Identify customer needs and refer them to colleagues for additional financial solutions.
• Promote current offers, products, and services that benefit customers.
• Answer questions and resolve customer concerns with professionalism and care.
• Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
• Demonstrate and educate customers on digital and self-service banking tools.
• Collaborate with team members across multiple branches to ensure seamless service.

Skills

Customer service

Cash handling

Education

High school diploma or equivalent

Job description

Associated Bank is hiring a Teller to deliver exceptional service and accurate transaction processing. You will identify customer needs, promote financial solutions, and support daily branch operations, including vaults and ATMs, while educating customers on digital tools.

The ideal candidate will have a high school diploma or equivalent and up to 2 years of customer service experience, with a preference for retail banking and cash handling familiarity.