Bank Teller: Customer Service & Solutions Pro

Associated Bank - Corp; Town of Mukwonago (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

Associated Bank is seeking a Teller to deliver friendly service and accurately process transactions. You will identify customer needs and promote financial solutions, while supporting branch operations and educating customers on digital tools.

Qualified candidates have a high school diploma and up to 2 years of customer service experience, with preferred experience in retail banking or cash handling.

Qualifications

• High school diploma or equivalent or combined education/experience.
• Up to 2 years of customer service experience.
• Experience in retail banking, cash handling, or financial services is preferred.

Responsibilities

• Deliver friendly, professional customer service that reflects Associated Bank's brand promise.
• Accurately and efficiently process customer transactions while following all policies and procedures.
• Identify customer needs and refer them to colleagues for additional financial solutions.
• Promote current offers, products, and services that benefit customers.
• Answer questions and resolve customer concerns with professionalism and care.
• Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
• Demonstrate and educate customers on digital and self-service banking tools.
• Collaborate with team members across multiple branches to ensure seamless service.

Skills

Customer service

Cash handling

Retail banking

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Teller to deliver friendly service and accurately process transactions. You will identify customer needs and promote financial solutions, while supporting branch operations and educating customers on digital tools.

Qualified candidates have a high school diploma and up to 2 years of customer service experience, with preferred experience in retail banking or cash handling.