Frontline Banking Teller: Customer Experience

Community Bank, N.A.; Village of Falconer (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Great benefits

Professional development

Job summary

Community Bank, N.A. is hiring a Teller to serve as a frontline branch representative in Upstate New York. You will handle deposits, withdrawals, payments, and check cashing with verification of customer identity, while educating customers on digital tools and directing them to specialists as needed.

The role emphasizes accuracy, security, and a positive customer experience, with opportunities for travel to training locations and professional development within Retail Banking.

Qualifications

• Experience in customer service or banking is preferred.
• Ability to learn banking systems and digital tools.
• Excellent interpersonal and communication skills.

Responsibilities

• Process deposits, withdrawals, payments, and check cashing with verification of customer identity and available funds.
• Educate customers on digital banking tools and self-service options.
• Balance cash drawer and protect customer information following security procedures.
• Direct customers to appropriate team members for additional services.
• Support lobby management and answer phone inquiries promptly.

Skills

Customer service

Banking experience

Interpersonal skills

Communication skills

Attention to detail

Education

High School Diploma or GED

Tools

Banking software

Job description

Community Bank, N.A. is hiring a Teller to serve as a frontline branch representative in Upstate New York. You will handle deposits, withdrawals, payments, and check cashing with verification of customer identity, while educating customers on digital tools and directing them to specialists as needed.

The role emphasizes accuracy, security, and a positive customer experience, with opportunities for travel to training locations and professional development within Retail Banking.