Frontline Banking Customer Service Specialist (On-site)

City National Bank; Stephens City (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plans

Paid Vacation

Job summary

City National Bank is seeking a Customer Service Representative to join our on-site team in Stephens City, VA. You will be the first point of contact for customers, handling inquiries, processing transactions, and guiding customers to use online and mobile banking tools.

The role emphasizes delivering exceptional service, identifying customer needs, and maintaining accurate records in a fast-paced banking environment. A high school diploma is required, with college degree preferred.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in banking is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Excellent communication

Problem solving

Attention to detail

Rapport building

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Computers/IT basics

Job description

City National Bank is seeking a Customer Service Representative to join our on-site team in Stephens City, VA. You will be the first point of contact for customers, handling inquiries, processing transactions, and guiding customers to use online and mobile banking tools.

The role emphasizes delivering exceptional service, identifying customer needs, and maintaining accurate records in a fast-paced banking environment. A high school diploma is required, with college degree preferred.