Frontline Banking Associate — Customer Service & Accounts

Enterprise Bank & Trust; Gardner (KS); On-site; USD 2,066,400 - 3,030,720; Full time

Job summary

Enterprise Bank & Trust is seeking a Financial Services Representative to greet customers, open accounts, handle teller transactions, and respond to inquiries by phone and in person. You will recommend suitable banking products and help clients with onboarding activities.

The role emphasizes creating a welcoming environment, maintaining confidentiality, and delivering outstanding service while supporting team goals. Training and growth opportunities are available within a community-focused bank.

Qualifications

• Strong math and problem solving skills.
• Excellent interpersonal and customer service skills with the ability to cross-sale products and services.
• Must maintain confidentiality of client transactions and bank records.
• Team-oriented, possess a positive attitude and work well with others.
• Strong oral and written communication skills.
• Ability to operate standard office equipment, such as computer workstations, calculators, and copier.
• Ability to prioritize; handle multiple tasks; and work independently.
• Strong organizational skills and detail-oriented with a high degree of accuracy.
• Thorough knowledge of bank operations, products, and services offered at the bank.
• Knowledge of banking laws and regulations including the Bank Secrecy Act.

Responsibilities

• Serves customers in opening new accounts for commercial and consumer clients. Have knowledge of bank products in order to make recommendations on products and services based on customer needs.
• Contact new clients for onboarding activities. Assist in consumer loan applications and closings in applicable markets.
• Performs all teller duties including all client transactions, maintaining and balancing a cash drawer.
• Have knowledge of the ATM, Vault, Coin & Cash and GL Accounts to be balanced daily.
• Have knowledge of all dual control procedures.
• Provides outstanding customer service for lobby and phone requests; research and resolve client problems, acting as the customer liaison between other bank departments.

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Education

High School diploma or equivalent

Associates degree in business related field

Two years related experience

Tools

Microsoft Word

Excel

Google Suite

Salesforce

IBS

Job description

Enterprise Bank & Trust is seeking a Financial Services Representative to greet customers, open accounts, handle teller transactions, and respond to inquiries by phone and in person. You will recommend suitable banking products and help clients with onboarding activities.

The role emphasizes creating a welcoming environment, maintaining confidentiality, and delivering outstanding service while supporting team goals. Training and growth opportunities are available within a community-focused bank.