Frontline Banking Advisor

Community Bank, N.A.; Town of Franklinville (NY); Sur place; USD 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

11 paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Résumé du poste

Community Bank, N.A. is seeking a Relationship Banking Representative to act as a frontline ambassador and deliver a consistent, customer-centric banking experience across teller and desk duties. You will educate clients, recommend products, and support digital tools to enhance financial wellbeing.

The role emphasizes listening, needs-based conversations, and proactive service while ensuring compliance and teamwork within the branch network.

Qualifications

• Excellent interpersonal, listening, and communication skills with the ability to engage customers in meaningful financial conversations.
• Strong attention to detail with accurate and proficient math skills.
• Clear thinking and sound judgement in a fast-paced, customer-focused environment.
• Strong documentation and organizational skills with the ability to manage multiple priorities.

Responsabilités

• Deliver a welcoming, professional, and personalized customer experience during every interaction.
• Open new accounts, close accounts, initiate wire transfers, and educate customers on features, benefits, and tools.
• Educate customers on digital banking tools and self-service options.
• Balance cash drawers and process teller transactions while adhering to policies and security standards.
• Collaborate with branch partners to refer customers to specialists for more complex financial needs.
• Support branch operations and maintain accurate records and documentation.

Connaissances

Interpersonal communication

Active listening

Customer-service orientation

Detail-oriented

Digital tools proficiency

Teamwork

Adaptability

Integrity

Formation

High School Diploma or GED

Initial training program

Reliable transportation

Description du poste

Community Bank, N.A. is seeking a Relationship Banking Representative to act as a frontline ambassador and deliver a consistent, customer-centric banking experience across teller and desk duties. You will educate clients, recommend products, and support digital tools to enhance financial wellbeing.

The role emphasizes listening, needs-based conversations, and proactive service while ensuring compliance and teamwork within the branch network.