Billing & Contracts Specialist II

Toshiba Business; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Life insurance

Employee discounts

Paid holidays

Job summary

Toshiba America Business Solutions is a leader in digital technology, delivering showcase print management, document workflow, and related services. The role supports invoicing, contract administration, and cross-functional billing processes within a global technology organization.

The position emphasizes data monitoring, SLA adherence, and accurate billing while providing ongoing training and growth opportunities.

Qualifications

• High School Diploma or equivalent.
• Three years in a combination of contract administration/support, billing/invoicing, customer service and reporting.
• Demonstrated experience with data monitoring, service level agreements, invoicing and reconciliation.
• Communicate with customers and Toshiba team members.
• Self-motivated with ability to work in fast-paced environment.

Responsibilities

• Coordinate involved parties to ensure invoicing and contractual obligations are met in a timely fashion. Resolve escalated customer concerns to ensure optimal customer service.
• Audit meter reads and billing service levels requirements for assigned account base. Ensure billing accuracy by reducing billing estimates, pending contracts, and manual reads using SLAs and KPIs.
• Audit monthly pre bill reports and resolve discrepancies. Handle evaluation of rebill adjustments, cancellations, renewals and misc. administration. Monitor all billing modifications.
• Analyze billing & renewal reports and compare to contract terms and conditions to evaluate and assist with price increases or auto escalation accuracy if applicable.
• Develop and monitor performance reporting to resolve issues with cross-functional Toshiba teams. May provide quotes from time to time if required.

Skills

contract administration

billing/invoicing

customer service

reporting

Education

High School Diploma or equivalent

Job description

Toshiba America Business Solutions is a leader in digital technology, delivering showcase print management, document workflow, and related services. The role supports invoicing, contract administration, and cross-functional billing processes within a global technology organization.

The position emphasizes data monitoring, SLA adherence, and accurate billing while providing ongoing training and growth opportunities.