Passenger Service Supervisor

ApplyMint; Miami (FL); On-site; USD 19,286 - 30,307; Full time

Job summary

ApplyMint in Miami is seeking an Airport Passenger Service Agent to support weight and balance accuracy, assist travelers, and manage check-in procedures. You will help passengers with special needs and unaccompanied minors while maintaining safety standards.

You must be 18+, have a high school diploma, and be able to pass background checks and drug screening. The role requires English proficiency, flexibility for shifts, and the ability to lift luggage up to 70 lbs at busy terminals.

Qualifications

• Must be at least 18 years of age.
• Must have high school diploma or equivalent.
• Must have a positive can-do upbeat personality.
• Must be able to speak read and write in English proficiently.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Comfortably and continuously move/lift customer luggage with up to 70lbs.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Will be exposed to respiratory irritants (jet fumes)
• Must pass an FBI criminal background check and obtain a customs seal.
• Must successfully complete and pass the initial new hire classroom and on-the-job training.
• Must have strong verbal and written communication skills.
• Knowledge of computer software programs.
• Must pass pre-employment drug test.

Responsibilities

• Ensure accuracy of weight and balance requirements.
• Promptly handle all Passenger service complaints with a focus on positive resolution.
• Responsible for staff scheduling leadership development and employee accountability.
• Complete all check-in procedures including the handling of reservations ticketing seat assignments and airport announcements and checking for proper international documentation.
• Assist customers with special needs and unaccompanied minors.
• When operating jet ways CSSs will be required to work at unprotected heights of over 15 feet approximately 2-3 times per day and responsible for open/closing aircraft doors.
• Read and interpret aircraft weight and balance loading instructions hazardous material identification labels aircraft loading manifests and baggage and cargo routing tags.
• Ensure the safe and secure operations in accordance with the highest possible standards of health safety security and all government statutory requirements.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

English proficiency

Flexibility

Computer literacy

Education

High school diploma or equivalent

Tools

Airport IT systems

Job description

Primary accountabilities and duties include:

• Ensure accuracy of all weight and balance requirements.
• Promptly handle all Passenger service complaints with a focus on positive resolution.
• Responsible for staff scheduling leadership development and employee accountability.
• Complete all check-in procedures including the handling of reservations ticketing seat assignments and airport announcements and checking for proper international documentation.
• Assist customers with special needs and unaccompanied minors.
• When operating jet ways CSSs will be required to work at unprotected heights of over 15 feet approximately 2-3 times per day and responsible for open/closing aircraft doors.
• Read and interpret aircraft weight and balance loading instructions hazardous material identification labels aircraft loading manifests and baggage and cargo routing tags.
• Ensure the safe and secure operations in accordance with the highest possible standards of health safety security and all government statutory requirements.
• Perform other duties as assigned.

Qualifications and Experience:

• Must be at least 18 years of age.
• Must have high school diploma or equivalent.
• Must have a positive can-do upbeat personality.
• Must be able to speak read and write in English proficiently.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Comfortably and continuously move/lift customer luggage with up to 70lbs.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Will be exposed to respiratory irritants (jet fumes)
• Must pass an FBI criminal background check and obtain a customs seal.
• Must successfully complete and pass the initial new hire classroom and on-the-job training.
• Must have strong verbal and written communication skills.
• Knowledge of computer software programs.
• Must pass pre-employment drug test.

Licenses and Certifications

Required

• EMPLOYEE BADGE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.