Bilingual Passenger Service Supervisor

G2 Secure Staff; Miami (FL); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Health plans

Dental plans

Vision insurance

Paid vacation

401K Savings Plan

Employee Assistance Program

Identity Theft Protection

Pet Insurance

Job summary

G2 Secure Staff in Miami seeks a Bilingual Passenger Service Supervisor to direct daily operations and guide a team of passenger service representatives toward excellent customer service and efficiency.

You will supervise up to 10-15 agents, train staff on policies, and coordinate across departments to resolve service issues while handling luggage and ensuring smooth check-in at counters and gates.

Qualifications

• Must be available and flexible to work variable shifts including weekends and holidays.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Must be able to speak, read and write in English proficiently.
• Must have strong verbal and written communication skills.
• Knowledgeable of computer software programs.
• Must be able to pass all pre-employment testing to include a drug test and a physical.
• Must be Bilingual (English and Spanish) required.

Responsibilities

• Assigns employees to work specific jobs at front counter or airline account
• Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations
• Trains employees on specifics or assigns employees to work with an experienced representative
• Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems
• Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service
• Comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, including some pieces exceeding 75 lbs.
• Promptly handles all customer service complaints with a focus on positive resolution

Skills

Team leadership

Bilingual English/Spanish

Verbal and written communication

Valid driver's license

English proficiency

Computer software knowledge

Flexible to shifts

Customer service orientation

Education

High School diploma or equivalent

One year college certificate or technical school

Six months related experience or equivalent

Job description

Description

As a Bilingual Passenger Service Supervisor, you will provide day-to-day work direction to passenger service representatives, ensuring the highest level of customer service and operational efficiency. Working under limited supervision, you will oversee the performance of your team, offering guidance and support to ensure smooth operations at all times.

Position Highlights:

• Leadership Responsibility: Provide guidance and direction to passenger service representatives to ensure smooth daily operations

Essential Duties and Responsibilities

• Assigns employees to work specific jobs at front counter or airline account
• Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations
• Trains employees on specifics or assigns employees to work with an experienced representative
• Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems
• Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service
• Comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, including some pieces exceeding 75 lbs.
• Promptly handles all customer service complaints with a focus on positive resolution

Required Skills

• Ability to supervise up to 10-15 passenger service representatives
• Maintain a valid driver's license
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Must be available and flexible to work variable shifts including weekends and holidays
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas
• Must be able to speak, read and write in English proficiently
• Must have strong verbal and written communication skills
• Knowledgeable of computer software programs
• Must be able to pass all pre-employment testing to include a drug test and a physical
• Must be Bilingual (English and Spanish) required
• Health Plans through Maritain Health that offer a variety of coverage
• Dental Plans through Delta Dental
• Vision Insurance Plan through Met Life Vision
• Paid Vacation / Sick (fulltime employees)
• Critical Illness Coverage Plan
• Hospital Indemnity Coverage Plan
• Voluntary Life and AD&D Insurance
• 401K Savings Plan
• Employee Assistance Program
• Prepaid Legal Coverage Plan
• Identity Theft Protection Plan
• Pet Discount Coverage and Pet Insurance Plan

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Required

EMPLOYEE BADGE

Preferred

DRIVERS LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.