Hotel Dispatcher - Front Services - Bellagio

MGM Resorts International; Las Vegas (NV); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Free meals

Free parking

Professional development

Wellness programs

Discounts on hotel services

Job summary

MGM Resorts International in Las Vegas seeks a Hotel Dispatcher to coordinate daily operations, connect guests with services, and keep the Bell Desk moving smoothly. You will respond to guest needs, resolve issues, and ensure a WOW guest experience from arrival to departure.

Ideal candidates bring 6+ months in guest services and multi-line phone handling, plus a background in front services or dispatch in premium hotel environments.

Qualifications

• Six months of guest services experience.
• Six months of handling multiple phone lines.
• Front Services or dispatcher experience preferred.
• Experience in premium hotel settings desirable.

Responsibilities

• Provide refined luxury service to ensure guest satisfaction.
• Answer Bell Desk phones and assist guests with requests.
• Own guest requests and resolve issues promptly.
• Dispatch Bell Attendants for luggage handling and service requests.
• Record guest service requests and rotate tasks to staff.
• Maintain positive guest relations with accurate info on services.
• Coordinate convention group arrivals/departures and bus schedules.
• Organize guest laundry by checking names, rooms, and counts.

Skills

Guest services

Phone handling

Dispatcher experience

Hotel experience

Customer service

Education

High school diploma

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

Be the heartbeat behind exceptional guest service! As a Hotel Dispatcher, you'll coordinate daily operations, connect guests with the services they need, and keep our Bell Desk team moving seamlessly. Your attention to detail, communication skills, and commitment to service will help create memorable experiences from arrival to departure.

By understanding their unique stories and needs, you will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

THE STARTING RATE:

$21.5963 / Per Hour + Service Commissions

THE DAY-TO-DAY:

• Provide refined luxury service to ensure guest satisfaction
• Answer Bell Desk phones and assist guests with requests and inquiries
• Own guest requests and complaints by resolving issues promptly and following up to ensure satisfaction
• Dispatch Bell Attendants efficiently for guest luggage handling during check-in, check-out, and other service requests
• Record guest service requests, time stamp service cards, and place them in rotation for the next available Bell Attendant
• Maintain positive guest relations by providing accurate information about hotel services, amenities, local attractions, and transfer calls to the appropriate departments as needed
• Coordinate convention group arrivals and departures by completing paperwork, scheduling bag pull times, and communicating with tour leaders regarding bus schedules and room changes
• Organize incoming and outgoing guest laundry by verifying guest names, room numbers, item counts, and room changes

THE IDEAL CANDIDATE:

• Must be 18 years of age or older
• High school diploma, GED or equivalent
• Six (6) months of prior relevant guest services experience, preferably in a similar resort setting
• Six (6) months of prior relevant experience handling multiple phone lines
• Front Services and/or dispatcher experience preferred
• Experience in a AAA 5 Diamond, Mobil 5 Star, or Forbes hotel/resort setting
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Free meals in our Bellagio employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts