Luxury Experience Coordinator - Bellagio

MGM Resorts International; United States; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free meals in Bellagio employee dining

Free parking on and off-shift at MGM

Health & Income Protection benefits

Professional development opportunities

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Job summary

MGM Resorts International at Bellagio seeks a Luxury Experience Coordinator to deliver personalized, world-class service for guests in exclusive accommodations. You’ll manage reservations from first contact to completion, ensuring seamless experiences that reflect Bellagio’s Five-Star, Five-Diamond standards.

In a highly visible role, you’ll liaise between guests, Front Office teams, and Executive Offices, anticipate needs, upsell services, and build lasting relationships with Chairman’s Club

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED.
• One year of Concierge or Front Desk experience, preferably in a 5 Star/5 Diamond property.
• Exceptional customer service and interpersonal skills.
• Ability to work varied shifts including weekends and holidays.

Responsibilities

• Coordinate the suite approval process and communicate details to guests and team members.
• Anticipate guest needs and identify upselling opportunities.
• Maintain knowledge of MGM Resorts properties and offerings.
• Build and maintain relationships with Chairman’s Club members.
• Resolve guest concerns within authority and escalate as needed.

Skills

Customer service

Interpersonal skills

Communication

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

Join the team as a Luxury Experience Coordinator at Bellagio, where you’ll deliver personalized, world-class service for guests staying in some of the resort’s most exclusive accommodations. From the first interaction through the completion of each reservation, you’ll create seamless experiences that reflect Bellagio’s renowned Five-Star, Five-Diamond standards.

In this highly visible role, you’ll serve as a trusted liaison between guests, Front Office teams, and Executive Offices, ensuring every guest feels valued and receives exceptional attention to detail. This is an exciting opportunity for hospitality professionals who are passionate about luxury service, relationship building, and creating unforgettable experiences that inspire guests to return again and again.

You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

THE STARTING RATE

$22.50 / Per Hour

THE DAY-TO-DAY

• Coordinate the suite approval process, ensuring all details are complete and communicated accurately and timely to guests and team members
• Anticipate guest needs and identify upselling and cross-selling opportunities by recommending services, amenities, and experiences that enhance the guest experience and maximize revenue
• Maintain comprehensive knowledge of MGM Resorts properties, accommodations, amenities, services, and offerings
• Build and maintain strong relationships with Chairman’s Club members through exceptional service and communication
• Resolve guest concerns and complaints effectively within established authority, escalating issues when appropriate

Schedule Details

• Hours of Operation:
  • Monday - Wednesday: Off
  • Thursday - Sunday: Will be scheduled to work, times may vary based on business needs
  • **Additional shifts may be scheduled as needed to support operational coverage

THE IDEAL CANDIDATE

• Must be 21 years of age or older
• High School Diploma or GED
• One (1) year of prior relevant experience in Concierge or Front Desk, preferably in a 5 Star or 5 Diamond property
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS

• Free meals in our Bellagio employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION

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