Guest Services Manager

1 Hotel Kauai, L.L.C.; Hanalei (HI); On-site; USD 85,000 - 100,000; Full time

Job summary

1 Hotel Kauai, L.L.C. is looking for a Valet and Front Office Supervisor to lead the team responsible for welcoming guests and catering to their needs. The ideal candidate will have at least 2 years of supervisory experience in a luxury hotel setting, demonstrating strong analytical, problem-solving, and interpersonal skills.

This role offers an annual salary between $85,000 and $100,000, plus an incentive bonus. Being part of a diverse and empowered team is a key aspect of our culture.

Qualifications

• Minimum of 2 years’ experience in a Front Office or Valet supervisory role.
• Proficiency in reading, writing, speaking, and understanding English.
• Ability to read and interpret general business periodicals.

Responsibilities

• Oversee the Valet and Front Office team.
• Attend to guests and handle their requests.
• Maintain a diverse range of skills for effective operations.

Skills

Analytical thinking

Problem solving

Interpersonal abilities

Presentation skills

Basic mathematical skills

Education

Bachelor’s degree (B.A.)

Tools

HMS

Job description

About the Role

The Valet and Front Office team are the heart of every single one of our hotels. As a supervisor, you will oversee the team that first greets guests and attends to their requests. This role requires a diverse range of skills, including analytical thinking, problem solving, self-assuredness, and strong interpersonal abilities.

Qualifications

• Bachelor’s degree (B.A.) from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Minimum of 2 years’ experience in a Front Office or Valet supervisory role, preferably within an upper-upscale or luxury hotel environment.
• Ability to read and interpret general business periodicals, technical procedures, or government regulations.
• Proficiency in reading, writing, speaking, and understanding English.
• Strong presentation skills and the ability to respond to questions from managers, clients, customers, and the general public.
• Basic mathematical skills, including calculation of discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Applying concepts of basic algebra and geometry.
• Physical ability to stand, walk, sit, use hands for tools or controls, and lift or move up to 10 pounds.

Preferred Qualifications

• Prior experience in a quality luxury hotel or similar industry.
• Knowledge of hotel structure and interaction between departments.
• Prior experience with HMS.

Physical Requirements

• Regularly required to stand, talk, and hear.
• Frequently required to walk, sit, and use hands to handle objects or controls.
• Occasionally must lift or move up to 10 pounds.

Compensation

• $85,000-100,000 annually + incentive bonus.

Equal Opportunity Employment

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.