Front Server, Restaurant R'evolution

Sonesta International Hotels Corporation; New Orleans, Northern (LA, KY); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 회사 매

401(k) Retirement Plan with Company 𝑀𝑎

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term 𝑫𝒊

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Job summary

Sonesta International Hotels Corporation is seeking a Front Server for Restaurant R'evolution, delivering meals with hospitality and adhering to brand standards in a fine dining setting. You will support captains, know the menu, and maintain service areas with accuracy and care.

This role emphasizes guest-centric service, teamwork, and professional conduct, with opportunities to mentor new staff and participate in ongoing training sessions within a busy hotel environment in Louisiana.

Qualifications

• Must deliver exceptional guest experience.
• Strong communication for training and safety purposes.
• Able to work independently in a production environment.

Responsibilities

• Follow service guidelines per Brand standards.
• Set tables properly for each course and maintain cleanliness.
• Provide support to Captain and assist in training new staff.
• Know menu items and employ proper sales techniques.
• Handle checkout and cash procedures as trained.
• Manage service area and tools, return items to proper locations.
• Attend ongoing trainings and participate in shifts paperwork.

Skills

Guest service

Communication skills

Decision making

Independent work

Team collaboration

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Front Server serves meals to patrons in fine dining establishment by performing the following duties:

Key Job Functions

• Follow service guidelines according to the Brand standards in the Service Manual.
• Ensures that the table is properly set for each course, according to Service Standards.
• Provides support to Captain.
• Must be knowledgeable of all Food and Beverage menu items.
• Must follow proper sales techniques, as outlined in the service manual.
• Responsible for following proper check-out and cash handling procedures as outlined in training material.
• Must keep service area and tools clean and organized.
• Responsible for returning all items to their zoned location.
• Attends all ongoing training sessions.
• Assist in the training and mentoring of new staff.
• Must follow all prescribed systems of organization and cleanliness.
• Must complete all before, during and after shift paperwork.
• Responsible for following all opening and closing checklists and side work.
• Must follow all daily and weekly cleaning schedules.
• Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way."
• Build solid relationship with your Colleagues.
• Treat colleagues with respect and dignity.
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Other duties and responsibilities may be assigned.
• The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

• A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
• Track record of delivering exceptional guest or client experience.
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills.
• Ability to make sound decisions.
• Ability to work independently and handle stressful situations dealing with employees in a production environment.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must be able to work independently and/or with a group to accomplish the goal/s at hand.
• A positive attitude is strongly desired.
• Valid Louisiana.
• Responsible Vendor Server's Permit.
• Education and/or Experience: Three to six months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear and taste or smell. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include color vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Anticipated Pay Range & Additional Job Information

How we reward you At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.