Captain, Restaurant R'evolution

Sonesta Hotels International Corporation; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Additional Perks

Job summary

Sonesta International Hotels is seeking a Dinner Service Captain to assist Managers in overseeing all aspects of dinner service and to provide guests with exceptional service in a warm, friendly environment.

You will ensure knowledge of menus, guide servers, and maintain service standards while promoting the Sonesta guest experience across our properties.

Qualifications

• Customer service experience and interpersonal skills are essential.
• Ability to communicate clearly, both verbally and in writing.
• Team-focused with strong planning and organizational abilities.
• Attention to detail and professional demeanor in fast-paced service.
• Comfort with POS systems and cash handling.

Responsibilities

• Follow brand service guidelines and menus.
• Present menu, answer questions, and make recommendations.
• Take and relay orders accurately to the kitchen.
• Ensure guest needs are anticipated and fulfilled.
• Assist in training and mentoring new staff.
• Maintain cleanliness and organization of service areas.
• Support opening/closing checklists and side work.

Skills

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Teamwork

Planning/Organizing

Professionalism

Quality

Safety and Security

Adaptability

Attendance/Punctuality

Dependability

Initiative

MICROS POS

Education

High School diploma or GED

Job description

We're People People. Are you?

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Captain is responsible for assisting the Managers in overseeing all aspects of Dinner service. Provides Guests with the finest service in the restaurant while creating a warm and friendly environment

What you'll be doing

Key Job Functions

• Follow service guidelines according to the Brand standards in the Service Manual
• Responsible for knowledge of all Food and Beverage menus
• Presents menu, answers questions, and makes suggestions regarding food and service
• Makes recommendations of food and beverage items according to guest preferences
• Writes order on check or memorizes it
• Relays order to kitchen and serves courses from kitchen and service bars
• Observes diners to respond to any additional requests and to determine when meal has been completed
• Follows proper check out procedures and proper cash handling procedures as outlines in the training material
• Must keep service area and tools clean and organized
• Responsible for returning all items to their zoned location
• Attends all ongoing training sessions
• Assist in training and mentoring new staff
• Must follow all prescribed systems of organization and cleanliness
• Must complete all before, during and after shift paperwork
• Responsible for following all opening and closing checklists and sidework
• Must follow all daily and weekly cleaning schedules
• Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way"
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest's name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Customer Service - Responds to requests for service and assistance
• Interpersonal Skills - Keeps emotions under control; Remains open to others' ideas and tries new things
• Oral Communication - Listens and gets clarification
• Written Communication - Able to read and interpret written information
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly
• Adaptability - Adapts to changes in the work environment
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Asks for and offers help when needed
• Ability to self-cashier using the MICROS POS system
• Valid Louisiana Responsible Vendor Server's Permit required
• Valid ServSafe Food Handler Certificate required

Education and/or Experience

High School diploma or general education degree (GED); or at least one year related experience and/or training relevant to the position. Multilingual skills is a plus and knowledge of wines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions, extreme cold and extreme heat. The noise level in the work environment is usually moderate.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here's a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you'll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.