Front Parts Counter Associate

Chapman Bell Rd. Mazda; Tempe (AZ); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Career growth opportunities

Team-oriented environment

Employee discounts

Volunteer opportunities

Sunday closed

Job summary

Chapman Chevrolet in Tempe, AZ is seeking a customer-focused Front Parts Counter Associate to manage the parts sales process from start to finish, assist customers in person and by phone, and ensure accurate parts availability and pricing. The role requires at least 1 year of GM/Isuzu Parts Catalog experience, strong parts knowledge, excellent communication, and a commitment to exceptional service.

Base pay is $1,500 per month plus commission, with Sundays closed and a supportive team

Qualifications

• Minimum 1 year of GM/Isuzu Parts Catalog experience required
• Strong knowledge of automotive parts and parts catalogs
• Excellent verbal and written communication skills
• Strong customer service skills and a customer-focused approach
• Excellent attention to detail and organizational skills
• Ability to work efficiently in a fast-paced environment
• Valid driver’s license
• Ability to pass a pre-employment background check and drug screening

Responsibilities

• Manage the parts sales process from start to finish
• Assist customers in person and by phone with parts inquiries, pricing, availability, and product information
• Pull, fill, and process parts orders accurately and efficiently
• Communicate with customers and vendors regarding parts availability, pricing, and order status
• Source and locate parts through outside vendors when necessary
• Provide exceptional customer service to both internal departments and external customers
• Maintain accurate records and an organized work area
• Support daily parts department operations and workflow
• Assist with the annual parts inventory

Skills

GM/Isuzu Parts Catalog

Parts knowledge

Customer service

Verbal and written communication

Tools

GM/Isuzu Parts Catalog

Job description

Job Title: Front Parts Counter Associate
Company: Chapman Chevrolet
Address: 1717 E Baseline Rd, Tempe, AZ 85283
Schedule: Monday–Friday, 8:00 AM–5:00 PM (1-hour lunch) | Every 3rd Saturday
Pay: $1,500/month Base + Commission

About the Company

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture, commitment to excellence, and dedication to our employees and customers.

About the Role

Chapman Chevrolet is looking for a customer-focused Front Parts Counter Associate to join our team. In this role, you will manage the parts sales process from start to finish while providing knowledgeable and responsive service to both internal and external customers. The Front Parts Counter Associate will assist customers with parts inquiries, pricing, and availability, process orders, coordinate with vendors, and help ensure the parts department operates efficiently and accurately.

Responsibilities

• Manage the parts sales process from start to finish
• Assist customers in person and by phone with parts inquiries, pricing, availability, and product information
• Pull, fill, and process parts orders accurately and efficiently
• Communicate with customers and vendors regarding parts availability, pricing, and order status
• Source and locate parts through outside vendors when necessary
• Provide exceptional customer service to both internal departments and external customers
• Maintain accurate records and an organized work area
• Support daily parts department operations and workflow
• Assist with the annual parts inventory

Qualifications

• Minimum 1 year of GM/Isuzu Parts Catalog experience required
• Strong knowledge of automotive parts and parts catalogs
• Excellent verbal and written communication skills
• Strong customer service skills and a customer-focused approach
• Excellent attention to detail and organizational skills
• Ability to work efficiently in a fast-paced environment
• Valid driver’s license
• Ability to pass a pre-employment background check and drug screening

Compensation & Perks

• $1,500/month base + commission
• Opportunities for career growth and advancement
• Supportive, team-oriented work environment
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays