Customer Advocate

Chapman Automotive Corporate; Chandler (AZ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Team-oriented workplace

Employee & family discounts

Volunteer opportunities

Closed Sundays

Job summary

Chapman Automotive Group is recruiting Customer Advocates in Chandler, AZ. The role focuses on delivering exceptional customer experiences by coordinating between customers and dealership teams, scheduling services, and maintaining accurate records.

Qualified candidates have at least 1 year in customer service, experience in a high-volume call center, and strong verbal/written communication skills in English. Bilingual applicants are preferred.

Qualifications

• Minimum of 1 year of customer service experience required.
• Experience working in a high-volume inbound call center required.
• Proficient with software and technology (dual-monitor experience preferred).
• Exceptional verbal and written communication skills.
• Strong interpersonal and problem-solving skills with a customer-first mindset.
• Fluent in written and verbal English; bilingual candidates are strongly preferred.
• Ability to work independently and collaboratively in a team environment.
• Flexible availability is preferred.
• Must pass a pre-employment background check and drug screening.

Responsibilities

• Facilitate communication between customers and dealership teams via phone and email.
• Assist customers with scheduling service appointments.
• Provide clear, professional, and helpful communication to customers and coworkers.
• Accurately document customer interactions and account information while multitasking.
• Deliver exceptional customer service that supports Chapman's commitment to excellence.

Skills

Customer service

Call center

Verbal comms

Written comms

Multitasking

Bilingual

Teamwork

Independent work

Tools

Dual-monitor setup

Job description

Job Title: Customer Advocate
Company: Chapman Automotive Group
Location: 300 N McKemy Ave, Chandler, AZ 85226
Schedule:Shifts Vary |Monday-Friday, 7am-5:30pm, Saturdays 7:30am-4pm
Pay: $20/hour + monthly Quality Assurance bonuses after 90 days

About the Role

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Our Corporate Business Development Center in Chandler is growing, and we are seeking four Customer Advocates to join our October hiring class. This role plays a key part in delivering an exceptional customer experience, and we are looking for motivated, customer-focused professionals who are passionate about helping others and committed to excellence in every interaction.

Responsibilities

• Facilitate communication between customers and dealership teams via phone and email
• Assist customers with scheduling service appointments
• Provide clear, professional, and helpful communication to customers and coworkers
• Accurately document customer interactions and account information while multitasking
• Deliver exceptional customer service that supports Chapman's commitment to excellence

Qualifications

• Minimum of 1 year of customer service experience required
• Experience working in a high-volume inbound call center required
• Proficient with software and technology (dual-monitor experience preferred)
• Exceptional verbal and written communication skills
• Strong interpersonal and problem-solving skills with a customer-first mindset
• Fluent in written and verbal English; bilingual candidates are strongly preferred
• Ability to work independently and collaboratively in a team environment
• Flexible availability is preferred
• Must pass a pre-employment background check and drug screening

Compensation & Perks

• Competitive Pay: $20/hour, plus monthly Quality Assurance bonuses after 90 days
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee and family discounts on vehicle purchases and services
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance and disability options
• Paid time off and holidays
• Access to onsite nurse practitioners and wellness support