Front Office Team Member

Maple City Health Care Center; Goshen (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

Childcare reimbursement

Job summary

Maple City Health Care Center (MCHCC) seeks a Front Office Team Member to handle essential front desk duties and patient interactions. The role includes greeting patients, scheduling appointments, checking in/out, and maintaining patient records in an EMR system.

The position requires bilingual English/Spanish communication, proficiency with Word and Excel, and strong interpersonal skills to deliver high-quality patient service in a healthcare setting.

Qualifications

• Proficient in basic office software and strong communication abilities.
• Bilingual in English and Spanish with written preference.
• Excellent interpersonal skills for interacting with patients and staff.

Responsibilities

• Greet patients and public in person and assist with calls as needed.
• Participate in front office to ensure smooth patient flow and high service level.
• Assist with community enrollment events, including mobile unit activities.
• Complete opening and closing tasks for front office and maintain records.

Skills

Interpersonal skills

Customer service

Bilingual: English/Spanish

Education

High school diploma or GED

Associates degree or equivalent work experience

Tools

Word

Excel

EMR software

Job description

Job Summary

Maple City Health Care Center (MCHCC) is a Federally Qualified Health Center dedicated to improving our community’s health by making quality comprehensive healthcare accessible to all. We strive for a healthy community where everyone is cared for.

Description

Maple City Health Care Center (MCHCC) is a Federally Qualified Health Center dedicated to improving our community’s health by making quality comprehensive healthcare accessible to all. We strive for a healthy community where everyone is cared for.

The Front Office Team Member is a member of the Patient Resources Team that includes health care navigators, billing, and social services. They support the mission and values of Maple City Health Care Center (MCHCC) by improving patients’ access to quality healthcare. This position performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records.

Duties And Responsibilities

• Greets and receives patients and the public in person and occasionally assist with taking calls as needed
• Participates in the front office team to ensure a smooth patient flow and high level of customer service
• Participates in community patient enrollment events including MCHCC’s mobile unit
• Completes opening and closing tasks for front office
• Other duties that support our shared work, as assigned

Requirements

Required Skills and Abilities

• Proficient in Word and Excel; experience using an EMR or other integrated software system preferred
• Bilingual: English/Spanish; oral (written preferred)
• Demonstrates effective interpersonal skills

Education and Experience

• High school graduate or GED equivalent required
• Associates degree or equivalent work experience preferred
• Six months previous customer service experience, preferably in a health care setting
• Experience in cross-cultural settings
• A minimum typing speed of at least 45 words per minute is highly preferred

Requirements

• Ability to lift up to 15 pounds
• Ability to perform prolonged periods of time in front of a computer
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work
• We are required by federal law to verify identity and eligibility to work in the U.S.

What We Offer

• Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement)
• Opportunities for professional development and growth
• A supportive and inclusive workplace culture
• The chance to make a meaningful impact on the healthcare experience in our community

Equal Opportunity Employer

Maple City Health Care Center is an equal opportunity employer, and we are committed to creating a diverse and inclusive culture. We do not discriminate on the basis of sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees and the patients we serve.