Front Office

CHAS Health; United States; On-site; USD 30,196 - 43,050; Part time

Job summary

CHAS Health is looking for Front Office staff to improve community health by providing reception and administrative support. Your role will involve greeting patients, scheduling appointments, and ensuring accurate patient information.

The ideal candidate will have a high school diploma, customer service experience, and strong communication skills. Join a team committed to fostering a safe, respectful, and equitable environment.

Qualifications

• Customer service and multi-line telephone experience preferred.
• Clear communication skills to convey and gather information.
• Basic math skills to calculate patient payments.

Responsibilities

• Immediately greet patients and verify appointment details.
• Schedule patient appointments to achieve productivity targets.
• Professionally answer calls and take messages.

Skills

Customer service

Multi-line telephone experience

Computer skills

Clear communication skills

Basic math skills

Education

High school diploma or equivalent

Job description

Compensation Range: $21.92 - $31.25 per hour.

Improve the overall health of the communities we serve by performing reception, scheduling and general administrative support duties.

Essential Duties and Responsibilities

• Immediately greet patients upon arrival; verify appointment time, insurance and personal information, and collect co‑pay.
• Schedule patient appointments based on established scheduling guidelines to ensure clinic can achieve target productivity expectations.
• Reconcile daily receipts/petty cash.
• Take patient demographics over the phone and enter them into electronic health records system.
• Ensure accuracy and completion of intake forms before forwarding to appropriate department for processing.
• Professionally answer calls, take messages and/or refer callers to appropriate individuals.
• Schedule translators as needed.
• Treat patients with highest respect in all functions of the job and maintain patient confidentiality.
• Monitor patient waiting rooms for cleanliness and security.
• Perform other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications

• High school diploma or equivalent preferred; additional schooling and/or formal training preferred.
• Customer service and multi‑line telephone experience preferred.
• Computer skills required.
• Ability to spell accurately.
• Clear communication skills to convey information to patients and gather information from patients.
• Basic math skills to calculate patient payments.
• Commitment to supporting a safe, respectful, equitable, and inclusive environment.

Physical Demands

Front Office staff are required to stand, sit, and be mobile one‑third to two‑thirds of the time. They use hands to finger, handle or feel over two‑thirds of the time; reaching with hands and arms occurs one‑third of the day. Climbing or balancing, stooping, kneeling or crouching occurs less than one‑third of the time. Communicating by talking/hearing occurs over two‑thirds of the day. Lifting or exerting force is about 50% for up to 10 pounds and less than one‑third of the time up to 25–40 pounds; rarely lifting more than 41 pounds.

Core Values

Social Responsibility; Patient‑Centered; Entrepreneurship; Respect for Human Dignity; Commitment to Continuous Quality Improvement; Fun.

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CHAS Health will be based on merit, qualifications, and abilities. CHAS Health does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity and expression, sexual orientation, national origin, age, disability, or any other characteristic protected by law.