Medical Office Specialist (Front Office)

Goodneighborcommunityhealthcenter; Fremont (NE); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Pay

Health, dental, and vision insurance

Paid time off and paid holidays

Retirement plan options

Supportive team environment with hands-on training

Job summary

Good Neighbor Community Health Center is seeking a Medical Office Specialist to join our team in Fremont, Nebraska. This role is vital in helping patients access healthcare with compassion and organization.

Your responsibilities include managing phone calls, scheduling appointments, verifying patient records, and ensuring a positive front office environment. We are looking for candidates who excel in communication, attention to detail, and have a strong customer service orientation.

Full-time benefits include health insurance, paid time off, and a supportive workplace.

Qualifications

• High School Diploma or equivalent required.
• Strong computer and data entry skills are necessary.
• Excellent communication and customer service skills essential.
• Attention to detail and organizational abilities required.
• Multitasking while maintaining professionalism is crucial.

Responsibilities

• Answer and manage incoming phone calls as needed.
• Schedule appointments accurately and efficiently.
• Verify and update patient information in medical records.
• Collect co-pays and patient payments.
• Coordinate communication between patients and clinical staff.

Skills

Strong computer and data entry skills

Excellent communication and customer service skills

Strong attention to detail

Ability to multitask

Bilingual in English and Spanish

Education

High School Diploma or equivalent

Job description

Help Patients Feel Welcome from the Moment They Walk Through the Door

At Good Neighbor Community Health Center, our front office team plays a critical role in helping patients access care with dignity, compassion, and professionalism.

We are looking for friendly Medical Office Specialists who enjoy working with people, staying organized, and being part of a mission-driven healthcare team that serves the community every day.

For many patients, you will be the first voice they hear and the first face they see. Your ability to create a calm, welcoming, and helpful experience truly matters.

Compensation & Benefits

• Competitive Pay starting at
• Full-time benefits package including health, dental, and vision insurance
• Paid time off and paid holidays
• Retirement plan options
• Opportunities for growth and advancement
• Stable full-time schedule with weekends off
• Supportive team environment with hands‑on training

What You’ll Do

• Answer and manage incoming phone calls as needed
• Schedule appointments accurately and efficiently
• Verify and update patient information in the medical record
• Collect co-pays and patient payments
• Assist patients with payment plan processes
• Coordinate communication between patients and clinical staff
• Support billing and administrative workflows
• Help maintain an organized and positive front office environment

What We’re Looking For

Required Qualifications:

• High School Diploma or equivalent
• Strong computer and data entry skills
• Excellent communication and customer service skills
• Strong attention to detail and organizational abilities
• Ability to multitask while maintaining professionalism and accuracy
• Ability to work independently and as part of a team

Preferred Qualifications:

• Experience working in a medical office, clinic, dental office, hospital, banking, retail, hospitality, or customer service setting
• Familiarity with medical terminology or insurance processes
• Experience working with diverse populations and fast-paced environments
• Fluent in English and Spanish

Physical Requirements

• Ability to sit or stand for extended periods
• Occasional bending, lifting, and reaching (up to 35 lbs)
• Manual dexterity for operating office equipment (computer, phone, copier)
• Adequate vision and hearing to perform job duties

Why People Choose Good Neighbor

At Good Neighbor, you are more than a receptionist or scheduler. You are part of a healthcare team that helps improve access to care for individuals and families across the community.

We believe in supporting our employees, investing in training, and creating a workplace where people feel respected, valued, and connected to the mission.

Whether you already have healthcare experience or are looking to grow into the field, we want team members who care about people and take pride in helping others.

Additional Information

• This position is subject to the Hatch Act.
• This description reflects general duties and is not all-inclusive. Responsibilities may change as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Employment is at-will and in compliance with all federal and state laws.
• FTCA malpractice liability protection applies to covered activities through GNCHC.