Front Office Team Lead: Healthcare Ops & Mentorship

Mindpath Health Medical Group; Vista (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Mindpath Health is seeking a Front Office Team Lead to supervise Front Office Coordinators, guide staff in daily operations, and ensure efficient patient flow across one or more offices, including the Isla Vista location.

You will oversee checklists, support onboarding, and escalate issues while partnering with Operations to implement improvements and maintain high service standards in a university health setting.

Qualifications

• High school diploma or equivalent required.
• Experience with EMR/EHR or practice management systems required.
• Prior team lead or supervisory experience with strong leadership skills.

Responsibilities

• Perform all responsibilities outlined in Front Office Coordinator job description.
• Serve as a real-time point of contact for Front Office Coordinators in one or multiple offices, providing guidance, answering questions, and supporting day-to-day operations.
• Monitor completion of daily, weekly, and monthly front office checklists and designated operating reports to ensure timely and accurate execution of tasks.
• Escalate operational concerns or workflow issues to the Operations Supervisor or other appropriate leaders.
• Support the rollout of new initiatives by providing feedback during planning, implementation, and post-launch phases; help identify opportunities for improvement and share insights from the front office perspective.
• Champion consistency and excellence in front office operations by modeling best practices and reinforcing standard operating procedures.
• Assist with onboarding and informal training of new Front Office Coordinators, offering peer support and guidance to promote confidence and competence.
• Collaborate with leadership to identify gaps in front office processes and contribute to solutions that enhance efficiency and service quality.
• Foster a positive and collaborative team culture, encouraging open communication and mutual support among Front Office Coordinators.
• Maintains compliance with company policies and regulatory standards and models professional conduct within the office.
• Other duties as assigned.

Skills

Leadership

Customer service

Communication

Data entry

Problem solving

Team coordination

Education

High school diploma

Tools

EMR/EHR

Microsoft Office

Multiline phone systems

Job description

Mindpath Health is seeking a Front Office Team Lead to supervise Front Office Coordinators, guide staff in daily operations, and ensure efficient patient flow across one or more offices, including the Isla Vista location.

You will oversee checklists, support onboarding, and escalate issues while partnering with Operations to implement improvements and maintain high service standards in a university health setting.