Front Office Team Lead: Patient Experience & Ops

Mindpath Health; Isla Vista (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per…

Paid parental leave

Tuition reimbursement

Job summary

Mindpath Health in Isla Vista is seeking a Front Office Team Lead to guide Front Office Coordinators across offices, ensuring smooth daily operations, patient check-in, scheduling, and phone coverage in an outpatient setting.

This full-time onsite role requires prior front desk experience, leadership abilities, and proficiency with EMR/EHR systems and Microsoft Office. Join a team dedicated to accessible, compassionate mental health care.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of front office, administrative, or related experience; healthcare preferred.
• Experience with EMR/EHR or practice management systems required.
• Prior team lead or supervisory experience is preferred.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Perform Front Office Coordinator duties and serve as a real-time point of contact.
• Monitor daily, weekly, and monthly front office checklists and reports.
• Escalate concerns to Operations leadership as needed.
• Support rollout of new initiatives and identify improvement opportunities.
• Assist with onboarding and informal training of new Front Office Coordinators.
• Foster a positive, collaborative team culture and ensure policy compliance.
• Handle front desk operations, patient check-in, scheduling, and phone coverage.

Skills

Leadership

Customer service

Problem solving

Interpersonal skills

Communication

Multitasking

Work independently

Team collaboration

Data entry

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Multiline phone systems

Job description

Mindpath Health in Isla Vista is seeking a Front Office Team Lead to guide Front Office Coordinators across offices, ensuring smooth daily operations, patient check-in, scheduling, and phone coverage in an outpatient setting.

This full-time onsite role requires prior front desk experience, leadership abilities, and proficiency with EMR/EHR systems and Microsoft Office. Join a team dedicated to accessible, compassionate mental health care.