Assistant Front Office Manager - Sheraton Indianapolis City Centre

Pier House; Indianapolis (IN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Free Downtown Parking

Free Meal daily

Full Benefits Packing including 401(k)

PTO

Job summary

Sheraton Indianapolis City Centre is seeking an Assistant Front Office Manager to lead front desk operations and ensure guest satisfaction in downtown Indianapolis. You will oversee staffing, training, scheduling, and supervision of front desk agents and PBX operators, while maintaining positive guest relations.

Responsibilities include efficient check-in/out, resolving guest complaints, and coordinating with Housekeeping and Engineering.

Qualifications

• High work ethic and self-motivation.
• Proven customer service and problem-solving experience.
• Regular attendance according to guidelines.
• Flexibility to work varying schedules based on property needs.
• Ability to manage multiple tasks and maintain accuracy.

Responsibilities

• Anticipate guest needs and maintain positive guest relations.
• Oversee staffing, interviewing, hiring, supervising, training and scheduling front desk staff.
• Understand front office duties and be able to perform them as needed.
• Resolve guest complaints and ensure satisfaction through investigation and problem solving.
• Manage MICROS system and daily front office transactions.
• Coordinate with Housekeeping and Engineering on guest rooms and maintenance requests.
• Assist General Manager with special requests and group blocking.

Skills

Staffing management

Guest relations

Customer service

Scheduling

Problem solving

Communication

Operational oversight

Tools

MICROS

Job description

Assistant Front Office Manager - Sheraton Indianapolis City Centre

#26-3163

Indianapolis, Indiana, United States

Location Description

Sheraton Indianapolis City Centre Hotel welcomes you to Indiana's capital city with modern style and unparalleled convenience. Perfectly situated in the downtown district, just half a mile from the Indiana Convention Center, our hotel is tailor-made for both business trips and family vacations. Settle in to beautifully designed rooms, featuring home-like comforts and the Sheraton Signature Sleep Experience.

Job Description

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Assist the General Manager by handling special requests, group blocking and unusual circumstances.

Location

Indianapolis Sheraton-INI

Requirements

• High work ethic, self-initiative , independent judgment
• Proven customer service and problem solving experience
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

• Free Downtown Parking
• Free Meal daily
• Full Benefits Packing available including 401(k) matching
• PTO

Status

Full-time

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